Campus Pride Jobs

Summary This position is located in the Office of the Chief Information Officer (OCIO) Division of Infrastructure Services, Branch of Operations Management. To learn more about OCIO visit our website and LinkedIn. To view our current vacancies visit Join OCIO This position is outside the bargaining unit. Responsibilities Major duties for this position include, but are not limited to: Monitors and analyzes performance and utilization of the IT assets (e.g., network speed and capacity, application and database performance and access metrics, load on networks and servers, etc.) Manages IT infrastructure availability, reliability, and capacity based on performance analysis integrating the organization's software, hardware, and network capabilities. Implements and manages infrastructure standards enabling security, reliability, availability, scalability, and manageability of enterprise-wide applications from an infrastructure perspective. Evaluates the Department's nationwide computer complex and its capabilities (e.g., capacity- server/network/storage, application architectures, des top systems) and defines system upgrade priorities. Provides problem resolution and troubleshooting guidance to operations staff in support of the Agency's operations, including root cause analysis, identifying service gaps, developing resolution options, and contributing to the ongoing mentoring of IT operations support staff. Consults with contractors and vendors regarding IT infrastructure activities, service support needs, and other IT requirements for the Department. Performs other duties as assigned. Requirements Conditions of Employment Qualifications Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. Qualifying specialized experience for GS-14 includes: Experience applying standards, policies, and/or practices to provide accurate products and/or services to managers and customers to ensure regulatory compliance in IT systems. Experience designing and implementing new technologies in an IT enterprise including all relevant cloud services. Experience in the design, implementation, monitoring, and management of Office365 and Azure. Education Additional Information Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION Click here for Telework Position Information Based on agency needs, additional positions may be filled using this vacancy. The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All applicants tentatively selected for this position will be required to submit to screening for illegal drug use prior to the appointment. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.