Campus Pride Jobs

Description We are in search of a Help Desk Analyst I to join our team in WASHINGTON, District of Columbia. In this role, you will be responsible for a variety of tasks related to incident management, software and application troubleshooting, network connectivity, and IT security. You will work in a fast-paced environment where you will use your skills in Intune, MS Office 365, and Active Directory.

Responsibilities:

• Manage and track incidents and service requests via ServiceNow, escalating when necessary to ensure prompt service and meeting of SLAs.

• Analyze, troubleshoot, and provide tier 1 support for software and application issues, including O365 applications and other approved corporate applications.

• Identify and resolve network connectivity issues, escalating more complex problems as needed.

• Administer Active Directory and Exchange Online, including account management, distribution group management, and public folder management.

• Administer and troubleshoot multi-factor authentication for accounts.

• Manage and update devices in Microsoft Intune.

• Collaborate with project offices to ensure project systems align with IT Security Standards.

• Respond to and take action on Microsoft Endpoint protection security alerts, escalating to the Cyber Security Team when necessary. Requirements • Proficiency in Intune software is necessary.

• Must possess strong skills in MS Office 365.

• Experience with Active Directory is required.

• Demonstrated ability to troubleshoot and resolve technical issues.

• Excellent communication and customer service skills.

• Ability to work in a team-oriented environment.

• Experience in a help desk or technical support role is preferred.

• Must be able to prioritize and manage multiple tasks.

• Strong problem-solving skills are essential.

• Familiarity with IT protocols and standards.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Flexibility to work in shifts if necessary. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .