Job Information
Westminster Management Concierge in Washington, District Of Columbia
Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.
We are seeking a Concierge to join our team! If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!
How does Westminster supports its team members? Each eligible team member has the opportunity to:
$2k relocation benefit available
Live on-site and take advantage of our employee apartment discount
Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
Receive $1k in contributions to the HSA medical plan for each employee who enrolls
Obtain assistance for student loans as well as tuition reimbursement
401k Match-50% of the first 6%
Short-Term and Long-Term Disability
Paid Life Insurance
Paid Time Off and more
Position Summary:
Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.
Qualifications:
One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.
Exceptional customer service skills and the ability to build relationships.
Previous experience in a luxury hospitality, concierge, or customer service role preferred.
Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
Experience with collaboration apps including Teams, Zoom & WebEx.
Experience with Apple iOS devices.
We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Job Details
Job Family Leasing
Pay Type Hourly