Campus Pride Jobs

MIRIAMS KITCHEN MISSION

Miriams Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

POSITION SUMMARY

The Encampment-Focused Assistant Director of Homeless Outreach will serve as a pivotal leader within our organization, assisting in overseeing the outreach efforts of teams targeting individuals experiencing homelessness, with a specific focus on encampments throughout our territory. This role entails supervising a team of outreach case managers, ensuring efficient case coordination, providing housing match services, and maintaining positive team dynamics. The Assistant Director will also contribute to program strategy, handle reporting requirements, and represent the organization at various forums and work-groups across the city.

DUTIES AND RESPONSIBILITIES

• Act as a liaison and representative working closely with the Department of Human Services (DHS) and the Office of the Deputy Mayor for Health and Human Services (DMHHS) to ensure information sharing, efficient case coordination, and representation at outreach and encampment-related forums.
• Supervise at least 3 or more outreach case managers, including senior-level case managers, providing weekly supervision and in-field support as needed.
• Oversee housing match services to the teams caseload of high-priority individuals to facilitate the housing process and ensure successful housing placement.
• Lead efforts to maintain a positive team dynamic with a focus on equity and inclusion.
• Provide oversight to the outreach teams efforts including trainings, case conferencing, and problem-solving for complex client cases.
• Assist the team with data management, resources allocation, coverage areas, and conflict resolution.
• Support management team with monthly reporting requirements, DHS outreach planning, and program strategy development through situational and systemic problem-solving.
• Assist in managing and supporting the outreach team in program-specific policy and procedure adherence.
• Respond to referrals and concerns from DHS, neighbors, ANCs, Councilmembers, etc., and represent the organization at pertinent work-groups across the city as needed.
• Supporting the team in performing quality case management tasks, such as providing referrals to medical, mental health, and substance abuse services as necessary; and, assisting individuals with applying for identification documents, entitlements, etc.
• Serve as the CAHP Liaison, coordinating matches, attending CAHP meetings, and maintaining documentation related to the teams clients.
• Utilize computerized databases to maintain written and computerized records, compile reports, and complete program documentation while ensuring confidentiality of client information.
• Provide coverage for the director and serve as acting director when needed.
• Participate in department planning, program/event planning for team building (e.g., picnics, trainings) and goal setting..
• Assist with hiring and onboarding new staff.
• Perform all other duties as assigned.

Requirements

Qualifications

• Bachelors degree in social work, public administration, or a related field; clinical licensure preferred but not required.
• Minimum of 3 years of experience in homeless outreach, case management, or related social services field, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of homeless outreach strategies, housing placement processes, and community resources.
• Experience with program development, strategic planning, and data management.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to work effectively independently in a fast-paced, collaborative en ironment.
• Flexibility to work alternative schedules such as weekends, evenings, on-call etc.
• Proficiency in Microsoft Office Suite and database management, such as HMIS.
• Commitment to equity, diversity, and inclusion in all aspects of work.

Physical Demands -Regularly required to sit; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands - Abilityto communicate (written and spoken) effectively in English is required.

• TRAVEL DEMANDS:This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation

ADDITIONAL INFORMATION:

Hybrid (a blend of remote and onsite) work schedule. After hours project work and representing Miriams Kitchen at community events is sometimes required. This position occasionally requires local travel between Miriam's Kitchen and partner sites.

EOE STATEMENT

Miriams Kitchen values a diverse workforce reflective of the community we serve. We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, sex, age, ethnicity, disability, sexual orientation, religion, political beliefs, or any other factors prohibited by law.