Job Information
The Community Partnership for the Prevention of Homelessness Administration Assistant in Washington, District Of Columbia
POSITION SUMMARY:
Provide daily administrative and office support to the Emergency Rental Assistance Program (ERAP), Leasing and Housing teams.
ESSENTIAL POSITION FUNCTIONS INCLUDE THE FOLLOWING:
- Serve as office administrative support to program staff (ERAP, Leasing and Housing Teams)
- Answer general calls forwarded for ERAP, Leasing and Housing Teams)
- Enter data in the ERAP .NET system and internal tracking system
- Assist, as directed, with preparation for Office of Administrative Hearings, Court hearings and DHS administrative reviews
- Assist with preparation of required reports
- Assist with payment and receipt distribution to landlords
- Maintain program files
- Coordinate mail delivery and payment pick-up
- Other duties as assigned, as deemed appropriate
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill and/or ability required, though persons who feel they meet some but not all criteria are encouraged to apply.
EDUCATION/QUALIFICATIONS
- Diploma or General Equivalency Diploma (GED) and or (2) two years experience in administrative work, experience in customer service as well as homeless service experience.
- Bilingual in English and Spanish a plus
REQUIRED SKILLS AND ABILITIES
- Excellent communication skills, to include ability to communicate clearly in writing and verbally to a wide range of audiences (customers, co-workers, managers, the public, stakeholders, etc.) face-to-face, virtually, or via telephone or other communication devices to elicit information
- Perform responsibilities with the required customer service standards
- Excellent listening skills to be able to construe information extracted from customers
- Ability to be patient, pleasant, courteous, and maintain professionalism
- Ability to make decisions independently, consistent with law and established procedures
- Proficient in Microsoft Office suite or similar suites, inclusive of using Word, Excel, and Outlook, and the use of database systems
- Ability to manage documents and maintain records
- Outstanding organizational skills and ability to effectively prioritize and manage multiple tasks at the same time
- Ability to conduct self-directed work as well as function well as part of a team
- Ability to work well in a fast-paced environment while still paying great attention to details
- Ability to perform basic mathematics, sufficient to perform simple calculations and interpret data
- Ability to work as scheduled and/or required