Job Information
MetLife Senior Short Term Disability Unit Leader in Warwick, Rhode Island
Job Location: Must live within a commutable distance of a MetLife Office near Aurora IL, Bloomfield CT, Bridgewater NJ, Cary NC, Clarks Summit PA, Oriskany NY, Tampa FL, Warwick RI
Key expectations:
•Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
•Supports and guides assigned team member to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
•Removes barriers to the success of the team or the individual
•Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
•Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy.
•Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
•Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
•Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
•Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team
•Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly
•Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program , claim file reviews and call monitoring
•Achieves all Individual and Team outcomes through the management of their team
Key skills:
•Strong verbal and written communication skills. Ability to articulate clearly to diverse audiences with different styles
•Experience in Short Term Disability Leadership.
•Understanding of the broad business context, to include key business indicators, metrics, customer service scores, etc.
•Influencing and motivation skills
•Corporate courage
•Ability to give and receive feedback in a non-judgmental and non-defensive manner
•Comfort with conflict
•Strong knowledge of Short Term Disability claim practices and processes performed by the individuals they lead
•Critical thinking skills
•Strategic thinking skills
•Strong listening skills
•Ability to partner
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.