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The purpose of the position is to drive establishment of an Accounts Receivable team as part of the Service Delivery Centre (SDC) organisation in Warsaw, lead the transition of existing Accounts Receivable (AR) activities and ensure successful functioning of Accounts Receivable process.

The position requires an experienced finance professional that worked in leadership positions in GBS or shared services organisations showing a combination of strong operational finance understanding, transformation experience and interpersonal and leadership skills that can strategically drive the organisation.

A member of the Finance Operations management team, overall, the AR Manager needs to ensure successful functioning of the AR team through optimized invoice processing, credit & collection processes, timely close and follow of controls and compliance. The AR Manager should also, in coordination with process excellence, support identification of improvement potential, implementation of process transformation initiatives and drive continuous improvement of process performance

Responsible for all Accounts Receivable processes ensuring improved control, compliance, delivery of operations and liaison with Customer Care departments as well as salespeople globally

Operational Finance (Order to Cash (AR)

• Manage and lead teams responsible for delivering all AR processes including: invoicing customers and management of payments and collections

• Provide subject matter expertise to the AR team where required

Pricing & Rebates (Order to Cash (AR)

• Ensure accurate customer pricing in D365 with business finance and sales order handling teams.

• Govern and control back-end rebates & claims per sales agreements.

• Handle pricing disputes professionally with key account managers and business finance.

• Maintain low error rates and efficiency in pricing and rebates.

Timely completion of critical activities

• Ensure strict adherence to pre-determined calendar for month-end and period-end AR close

Governance and Communication Responsibilities

• Represent the AR team during Governance Meetings and Performance Reviews for the Finance function

• Responsible for escalation management and resolution

• Responsible for overall customer care and communication

• Develop and maintain relationships with business stakeholders, key customers and business partners

• Ensure smooth alignment with other functions (e.g. AP, RTR, Payroll) for cross-functional activities

• Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests

Effectiveness of end-to-end AR function

• In close collaboration with the Process Excellence team, responsible for identifying cost saving and efficiency improvement opportunities within the AR processes and implementing the same

• Spearhead the execution of new tools and systems to deliver improved efficiencies and enhanced effectiveness for all AR processes in collaboration with process excellence team

Leadership and People Management

• Represent the AR team during Governance Meetings, Audit meetings, and Performance Reviews for the Finance function

• Develop and maintain relationships with business stakeholders, customer care representatives and salespeople

• Accountable for prioritising and meeting own targets and those of reporting members while ensuring compliance with agreed standards and procedures

• Instill a “customer-centric” and “partnership” approach to ensure the development of strong relationships with other working groups

• Ensure effective people management and development of the team, including - staffing and selection, integration of new staff to the teams, provision of feedback and management of people issues, development of a strong team culture based on GN values

• Lead the AR team conducting transition activities to the extent required to support the transition of the processes from the selected markets and regions to the SDC Warsaw

• Manage learning and career development in the SDC Warsaw aligned with HR to adjust to capabilities needed and drive motivation

Performance Management

• Perform effective employee development and performance management through the monitoring of team and individual KPIs, determination of team’s development requirements, etc.

• In close collaboration with the Process Excellence team, responsible for identifying cost savings, efficiency improvement opportunities, and spearheading the execution of new tools and systems within the AR function

• Monitor and report Global O2C KPIs and SLAs in an accurate and timely manner

• Zero lapses on AR compliances

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

• Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

• Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .