Job Information
General Motors Sr. Analyst, Loyalty Reporting and Insights in Warren, Michigan
Job Description
Hybrid , reporting to a specific location where work needs to be performed / collaboration should happen (regardless this location is within a hub) and without regard to where a candidate lives (some employees may end up hybrid who live more than 50 miles away but where business needs dictate them to be onsite at a specific location three days per week).
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Warren Technical Center three times per week, at minimum
This Job may be eligible for relocation benefits
About the Role :
The position will be report to the Manager Loyalty program operations and will serve as an individual contributor. The General Motors loyalty mission is to create leading loyalty rewards and credit card programs that are customer first and drive emotional connections with its members via differentiated benefits, offers, experiences, and partnerships that elevate the customer experience, engage our members daily, and foster customer love, ultimately driving lifetime value.
The loyalty team is seeking a highly motivated, results driven, organized self-starter with strong analytical and technical skills, including data reporting/business intelligence. The primary responsibility of this position is to support the multi-level performance reporting and data provisioning needs of the loyalty program (rewards and credit card). The role requires the ability to effectively support decision-makers and program staff through the design, production, maintenance, and distribution of a wide range of reporting and dashboarding deliverables. This role will work across loyalty team stakeholders to support short and long-term plans and decision-making.
If you’re a business savvy professional, highly skilled in finding and deriving insights through your strong analytical and technical capabilities, let us get to know you.
Key Responsibilities include, but are not limited to:
Reporting and Dashboarding Development and Maintenance:
Census and audit existing program and program component reporting
Port required reports into the new reporting environment
Evolve, design, and grow the next generation of data reporting and dashboarding for program
Work directly with business leaders and functional group owners to prioritize and build-out self-serve reports and dashboards
Provide ad hoc and business as usual (BAU) decision support outputs for leadership, including but not limited to trend Member enrollment tactics – by dealer, owned digital channels, external channels, etc.
Support the provisioning of key business metrics and SLAs
Own the production and distribution of deliverables both BAU and ad hoc
Responsible for curating data from multiple sources to create an analytical repository to measure the impact to Loyalty.
Tool Support:
Loyalty team business owner and expert on reporting and visualization tools (e.g., BI dashboards)
Assist in creating, maintaining, supporting the users of the program’s self-serve reporting/querying tool and data environment
Provide program leadership with multi-phased plan to grow and evolve program’s data and reporting production and outputs beyond the foundational and transactional
Create and maintain self-service PowerBI reports and dashboard capabilities around all loyalty program operational reporting.
Data Support:
Assist in the creation of the program’s reporting data mart
Collaborate with current source system owners and data support teams
Manage the data mart’s contents, architecture, and evolution across time to meet program needs
Model the financial impact of new loyalty program features/benefits/offers to support the business case.
Partner with loyalty, finance, and cross-functional team to develop and manage fraud prevention strategies
Manage the workflow of Adhoc requests, periodic reporting, and Loyalty analysis based on the impact to the division.
Assess the performance of new/piloted Rewards and Card perks, benefits, and experiences
Partner to establish long-term loyalty goal roadmap and loyalty program's goal setting across GM.
Collaborate cross-functionally on taxonomy and nomenclature governance work to support the enterprise goal of getting to “one version of the truth.”
Create and produce relevant and actionable metrics/KPI’s to drive and inform business decisions.
Lead the expansion of Loyalty KPI metrics to be inclusive of new technology and programs.
Communicate loyalty insights, strengths and weaknesses to upper management and other stakeholders and provide recommendations for program improvements.
Streamline recurring reporting to reduce the amount of time spent manually running reports and eliminate redundancies reports developed by external and internal vendors/business units.
Perform quantitative and qualitative analyses to support strategic projects and initiatives
Additional Job Description
Skills and Experiences:
Proven business acumen while also capable of self service when it comes to leveraging analytics to guide business outcomes
High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
Expertise in developing and maintaining a model, business case, or similar
Be a problem solver and analytical thinker showing the ability to manage multiple responsibilities independently, and knowing when to escalate issues
Be a strategic thinker with the ability to execute tactically
Possess the ability to quickly learn, retain, and utilize a wide variety of information
Be able to build and maintain strong relationships and gain the trust and confidence of partners both internal and external to GM
Strong oral and written communication skills: (1) Effective communications up/down/across the organization (2) Effective business writer; able to provide a short synopsis and recommendation
Qualifications:
5+ years’ work experience in a related field.
Bachelor’s degree in Marketing, Economics, Business, Math, or Statistics; MBA plus.
Proficient in scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
Proficiency in Siebel or Salesforce required
Excellent project management, analytical and problem-solving skills.
Strong ability to create, build and leverage relationships and effectively interface with all levels team members.
Willingness to roll up the sleeves to solve problems
Strong interpersonal and team interaction skills. Highly collaborative.
Strong detail orientation. High degree of initiative and results orientation.
Exceptional at prioritizing and focusing on the highest value opportunities
Proficient in MS Office Suite, modeling, data manipulation tools, and relational databases
Experience with Marketing, Credit Card, or Rewards Programs highly desired
#LI-JN1
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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