Job Information
Kelly Services Customer Service Representative in Warminster, Pennsylvania
Kelly Services is in search for a Admin Assistant/Customer Service Representative in the Warminster, PA area! Details are below!
Schedule:
Hours: 8:00 AM - 4:00 PM (M-F)
Company Overview:
Join a small, family-owned installation company, where we take pride in delivering exceptional service and fostering a positive experience for our customers. We value teamwork and dedication, and we’re committed to maintaining a supportive and friendly work environment.
Job Description:
We are seeking a professional and detail-oriented Customer Service Representative to enhance our team. The ideal candidate will be responsible for managing customer interactions and ensuring a seamless service experience from initial inquiry to project completion.
Key Responsibilities:
Respond to incoming calls with a friendly and professional demeanor, providing knowledgeable assistance to customers.
Schedule estimates and coordinate installation appointments, ensuring efficient use of resources.
Facilitate payment arrangements and accurately manage invoicing processes.
Address customer inquiries and resolve issues effectively, ensuring customer satisfaction.
Collaborate with the installation team to ensure smooth communication and timely service delivery.
Maintain organized records of customer interactions and transactions in our systems.
Assist in preparing estimates and proposals for potential clients.
Provide product information and guidance to customers, helping them make informed decisions.
Follow up with customers after service completion to ensure satisfaction and gather feedback.
Assist with administrative tasks as needed, including data entry and filing.
Contribute to team meetings by sharing insights and suggestions for improving customer service processes.
Qualifications:
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong organizational skills and meticulous attention to detail.
Previous experience in customer service or a related role is preferred.
Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.
Proficiency in using computer systems and software for scheduling and record-keeping.
If this role seems like a good fit for you, please apply to this posting directly or reach out to one of my contact methods below ASAP
EMAIL: mict851@kellyservices.com
PHONE: (610) 871-8908
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.