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ElevateBio Desktop Support Technician - Contract to Permanent* in Waltham, Massachusetts

Title: Desktop Support Technician - Contract to Permanent*

Location: Waltham, MA

Reports to: Associate Director of IT

The Role:

ElevateBio is looking for a Desktop Support Technician to join our growing team located at our beautiful new Waltham facility. The ideal candidate will be a self-starter with solid IT experiences and great customer service skills. We are looking for someone who can hit the ground running and get things done quickly and correctly. This is a contract position that may lead to a permanent position in the future. You will be spending most of your time at our site in Waltham, but there will be some travel to our Cambridge office when the need arises.

*This role could become a permanent position for the right person.

Here?s What You?ll Do:

  • Assist employees with installation, configuration and troubleshooting laptops, desktop computers, peripheral equipment, printers, software applications, WiFi and Webex

  • Document and resolve all level one helpdesk tickets in a timely manner

  • Assist employees at their desks, in the labs and remotely using remote desktop software

  • Manage and meticulously document employee hardware and software license usage

  • Setup IT hardware at employee?s desks and in the labs

  • Setup user accounts and VPN access

  • Maintain passwords, data integrity and file system security for the computing environment

  • Interact with vendor support contacts to resolve technical problems with computing equipment and software

  • Support in testing and deployment of new applications and systems

  • Obtain hardware and software quotes. Create purchase requisitions

  • Train and guide staff on hardware, software and Webex as needed


  • Excellent customer service, communication skills and attention to detail are musts

  • Must be a team player and willing to work ?outside your box? to get things done as needed

  • Experience working in an IT Helpdesk environment

  • Experience with Microsoft Windows Professional and Server

  • Knowledge of Microsoft Office applications

  • Experience configuring and troubleshooting laptop and desktop computers

  • Understanding of TCP/IP and basic networking skills

  • Bachelors/Associate degree or equivalent experience

  • Webex or Apple Mac experience is a plus

  • IT experience in a Biotech GxP facility is a plus

Why join ElevateBio?

ElevateBio is accelerating the future of biotechnology; developing the next-generation of cell, viral and regenerative medicine therapeutics for the treatment of severe diseases. We have launched a revolutionary new model that integrates innovators, infrastructure and capital to effectively develop cell, gene and related therapies for patients with severe and life-threatening disorders. With plans for a cutting-edge laboratory and manufacturing center already underway, we're building a world-class organization lead by expert talent with bench-to-bedside capabilities. ElevateBio is also a leader in corporate philanthropy and has taken a pledge to donate a portion of product sales to fund promising cancer research and to support cancer care in the developing world.

At the heart of the ElevateBio platform is ElevateBio Base Camp, a state-of-the-art research, development and manufacturing center for innovation in the Greater Boston Area to be staffed with a world-class team of scientists.

Our Vision:Next-generation product development for advanced therapies supported by global bench-to-bedside expertise shared across our portfolio of companies

ElevateBio is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person?s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. ElevateBio will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.