Campus Pride Jobs

"You've worked for the rest...now work for the best!" Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.The Customer Experience Coordinator assists customers with any concerns they have about their solar project, post installation. The team handles escalated customer cases that are moved up from Project Concierge, Operations Management, RVPs, or online reviews. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing any customer case going to the Legal department or online to complain. Client Resources also serves as a resource for PCs, Sales Success and Operations Management to help resolve issues with management. The Jr. Specialist will learn from more senior specialists on the team so they can grow within the department. Roles & Responsibilities Manage and document all customer calls to resolve any concerns Analyze and research customer concerns, identifying potential solutions Maintain consistent communication with customers, informing them of updates Utilize organizational and time management skills to prioritize daily tasks and goals Influence and negotiate with internal departments to advocate for the customers case Qualifications & Experience 2+ years of direct or related experience Well organized, highly detail oriented Passionate about Customer Service Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills Capable of handling stressful situations and resolving customer complaints in a professional manner. Ability to motivate and influence people that dont work directly for the department Excellent written and verbal communications skills Fluent in Spanish is preferred, verbal and written What We Offer Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy... competitive compensation, comprehensive benefits which include medical, dental, vision, life insurance, employee assistance program, paid training, a generous PTO program, a 401k plan supported by a company match, the satisfaction of knowing they are working for an organization leading the way in clean energy initiatives and much MORE! Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,700 team members and boasting over 70,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island. Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.