Job Information
Tri-County Health Care PRN Ancillary Patient Access Representative in Wadena, Minnesota
We are looking for a PRN Ancillary Patient Access Representative to join our team! This individual will perform a variety of Business Office procedures associated with the patient registration and scheduling processes in a variety of departments including Rehab, Radiology, ReadyCare and the Emergency Department. All functions of this role are performed with a high degree of confidentiality.
This position will primarily cover every other weekend and Holiday, 3:00 - 11:00 pm shift in ED registration.
Responsibilities include, but are not limited to:
Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner
Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process
Schedules appointments and maintains provider schedules
Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate
Ensures referrals are addressed and completed in a timely manner
Works department work queues, as assigned
Competencies Required:
Ability to communicate effectively, both orally and in writing
Positive attitude
Demonstrates high degree of commitment to customer service excellence
Strong computer skills, knowledgeable in Microsoft Office systems
Familiarity with medical terminology
Education and Experience Required:
High school diploma or GED, or in the process of obtaining
Post-secondary education with emphasis on office practices or previous office experience preferred
Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.