Job Information
Ball Corporation Functional Analyst, Site Support in Waddell, Arizona
Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Primary purpose of the position:
Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment.
Essential Responsible Areas:
Administer and support complex environments including core infrastructure tools and technologies.
Review monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
Administer systems and/or networking in a large corporate environment with multiple global locations and 15k+ user base.
Perform all duties within ITIL best practices guidelines for Incident, Change, Request, and Problem.
Adhere to all security best practices, and governance and compliance laws such as HIPAA, SOX, GDPR, etc.
Defines detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
Tunes the infrastructure operating environment parameters to ensure the efficient use of existing resources.
Suggests improvements to optimize the current environment with tools for efficient turnaround.
Performs hands-on administration tasks including installation of infrastructure management tools, configuration of technical environment, backup configuration and recovery.
Demonstrates initiative in resolving problems, balancing conflicting requirements in partnership with others.
Provides Tier 2 (infrastructure) support. Follows support escalation processes as defined.
Creates and maintains standard operating procedures and other necessary documentation.
Position Requirement & competencies:
Broad training in a related field usually acquired through college level education.
Bachelor degree in relevant field preferred.
Job related experience for 3+ years minimum. 3+ years administration experience implementing solutions for complex infrastructure systems supporting business processes.
Experience in driving technology solutions in a large corporate environment with multiple domains and 15k+ user base.
Proven experience with hands-on infrastructure administration tasks including implementation of approved standard technologies, daily maintenance and support of production environments, automation of repeatable tasks, troubleshooting, post-mortem of critical incidents, and configuration/support of backup and recovery solutions.
Skills:
Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs.
Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing and allocating the departments resources, timing, etc., needed to assure program(s) completion.
Must be able to handle sensitive related and proprietary information in a confidential manner.
Compensation & Benefits:
This position is based in Glendale, AZ and requires regular in person engagement by working on-site 5 days per week. Travel and local commute between Ball locations and other possible non-Ball locations may be required
Hiring Salary Range: $ 72,000 - $109,250 (Salary to be determined by the applicants education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
This role will be eligible to participate in the annual incentive compensation plan.
Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.
Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
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