Job Information
Carlson Waginlit Travel Travel Counselor (Pipeline) in United States
Business Travel Consultant II * Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our 24HSC Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment. *Main responsibilities**
• Provides consultative customer support services to client via multiple channels • Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts • Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells 'add on' attachments (hotel, other); upsells targeted areas of travel • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation • Works under moderate supervision
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares • Escalates more complex problems to more experienced staff • Assignments include both routine and non-routine work
Qualifications * * Experience & education:// / / · Experience
o 5 years of experience working as a Travel Consultant.
o Good travel industry knowledge
o Strong Verbal and written communication skills
o Skilled in GDS and other booking tools used by CWT (Sabre, Amadeus, etc.)
o Reservations (both email and call support)
· Languages
o English
· Knowledge, skills and abilities (KSAs)//
o Strong verbal and written communication skills and attention to detail o Fluent verbal skills in English o Great active listening and information gathering skills. o Proactive consultant – solutions oriented and accountable.o Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes)
o Able to use current technology and easily adapt to changes in technology as they come. o A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do tooo Ability to work and adapt in a constantly changing, fast paced environment.
o Must be a “Team Player” and work cohesively with others internally and externally. o A positive, “can do” attitude, willingness to learn and grow!Job: *Travel Counselor
Organization: *TX_Operations_GSC
Title: Travel Counselor (Pipeline)
Location: Taguig
Requisition ID: 2400004E