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Our Client, an Education company, is looking for Technical Training Specialist for their Remote location Responsibilities:

• The technical training specialist will be responsible for the coordination, design, development and delivery of training materials and instructional courses in support of the Student Data Program.

• This position will work on projects with large scope and/or high visibility.

• Works with project management to determine the needs of stakeholders impacted by the change, helps determine deployment approach and methods (coaching, self-paced learning, instructor led learning, eLearning), and plans and delivers needed training materials (job aids, on-line help, deployment training user guides, self-study guides, supporting web pages) and communications leading up to training and deployment of new services.

• Develop, test, implement and present training in multiple formats such as case scenarios, simulations, eLearning, etc. following prescribed strategies and methods.

• Conduct needs analysis. Participate in the evaluation of training needs and recommend effective solutions to achieve successful adoption across a wide and varied environment. Solutions may include job aids, in-system guidance, on-demand online training, multimedia resources, instructor led trainings, visual guides, hybrid sessions, workshops, or lab hours, and should include an awareness of accessibility standards, actionable metrics, and ongoing operational needs.

• Collaborate effectively with Subject Matter Experts, the program team and the Training Lead, to ensure deliverables are timely, and risks are identified and communicated appropriately.

• Develops adoption metrics and other methods of measuring the success of training and communications.

• Reviews and monitors the effectiveness of training programs and communication plans; leads and implements continuous improvement plans for training and communication.

• Compiles training and performance support feedback, as needed.

• Applying Instructional Design Methods and Theories; Developing Training Curricula, User Documentation and/or Communications Programs

• Demonstrated ability to Plan training, documentation and communication deliverables for large projects, multiple projects and projects with high visibility.

• Defines learning objectives and designs course curriculum and training deliverables to meet those objectives.

• Forecasts required time and resources, provides status reports and follows established methodology.

• Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables.

• Develops and implements communications plans and associated communications following established standards and methodology.

  Requirements

• Familiarity with business intelligence tools (i.e. Cognos) and developing training for it

• Understanding of data warehouse concepts and developing training on it

• Experience leading and instructing in-person and online classes.

• Bachelor’s degree in a relevant field with five or more years of experience in instructional design, especially in support of highimpact initiatives in large, complex environments preferred.

• Experience working in higher education or academic medicine is a plus, as is consulting/agency experience.

• Experience leading and instructing in-person and online classes

• Experience developing training for the following areas:

• Data Warehouse

• Cognos

• Nice to have: Tableau and/or PowerBI

• Familiarity with the following tools:

• Adobe Captivate

• Workday LMS (a plus)

• Email Campaign tool (Campaign Monitor or Emma) (a plus)

• Zoom

• PowerPoint

• Video Capture & Editing Tools

  Why Should You Apply?

• Health Benefits

• Referral Program

• Excellent growth and advancement opportunities

  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.