Job Information
Jack Henry & Associates Systems Engineering Manager: Observability in United States
Systems Engineering Manager: Observability
General information
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JobID
13675
Position Level
Manager
Team
Information Technology
Working Time
Full-Time
Position Type
Regular
Travel Requirements
0%
Workplace Type
Remote
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
We are seeking a hands-on, technically skilled leader for a team of talented engineers to continue our pursuit of building modern observability platforms. This role involves working with multiple infrastructure and product teams at Jack Henry. You will directly contribute to improving the reliability and scale of our observability platforms by engineering solutions that offer a holistic view of our applications and infrastructure. The ideal candidate brings a strong technical background and the spirit of adventure to build something new by empowering and building high-impact teams.
Here’s who you are: You are an SRE, Infrastructure Engineer, Developer, or Observability engineer with a desire to build high-performing teams by mentoring and empowering team members. You also desire to ensure systems and applications are observable, providing insights for engineers to understand, share, and validate changes to their software in distributed IaC environments. You can advocate and lead change towards modern platforms and tooling across the enterprise. You are willing to roll up your sleeves and remain hands-on at an expert level while providing leadership to the team.
This position can be based to work out of any Jack Henry office or remotely from any US location.
What you'll be responsible for:
Develop engineers on the team, providing them with formative experience and direction.
Recruit great engineers in collaboration with our staff and recruiting team.
Contribute towards scalable and resilient observability architecture.
Work with engineering teams to provide best practices and guidance on observability strategies.
Collaborate with our Developer Experience team on contributions to our internal developer platform to provide self-service capabilities and the implementation of various observability metrics.
Perform hiring, termination, objective setting, performance appraisals, coaching, and merit reviews.
May perform additional duties as assigned.
What you'll need to have:
A minimum of 7 years of combined experience in cloud, infrastructure, or observability engineering and/or working in infrastructure-as-code environments.
Experience with Terraform.
A minimum of 2 years of experience with AWS, GCP, or Azure.
Previous leadership experience required with highly technical teams (manager, supervisor, mentor, team lead, or project lead).
Ability to travel up to 5% for team meetings and conferences.
What would be nice for you to have:
Comfortable planning team roadmaps.
Experience with DataDog, Prometheus, Grafana, Google Monitoring, Honeycomb, Refinery, and OpenTelemetry.
Managed teams that designed and operated critical infrastructure, particularly with a focus on building reliable and secure mission-critical infrastructure.
Excellent leadership, communication, and mentoring skills, with a track record of leading and guiding remote and distributed teams.
Experience working across teams on requirements gathering, deployments, migrations, and/or security initiatives.
Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.