Federal Student Aid Supervisory Case Management Specialist Division Chief (FSA-Wide) in United States
Summary At Federal Student Aid (FSA), we are proud sponsors of the American mind. As a principal office of the U.S. Department of Education (ED), FSA provides students and families financial assistance for higher education, and we promote the value of postsecondary education to society. We ensure that all eligible students and families can benefit from federal financial aid for education or training beyond high school. Responsibilities This position is a Supervisory Case Management Specialist, GS-1101-15 in the Partner Participation& Oversight Partner Eligibility & Oversight Services Directorate As a Supervisory Case Management Specialist you will be responsible for the following duties: Manage human resources to build a responsive and effective oversight team Ensure the team(s) effectively monitor Title IV program compliance by their assigned schools Use quantitative and qualitative analytical and evaluative methodologies to address complex organizational issues Communicate verbally and written when developing recommendations, presenting written agreements and policy guidance, and explaining/defending the status of projects to all points of contact. Requirements Conditions of Employment Must be a US Citizen Background Investigation You may be subject to serve a one-year supervisory probationary period. You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.You must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience. Qualifications Specialized Experience: For the GS-15 equivalent grade level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 equivalent grade level in the Federal service. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, specialized experience must include performing at least two (2) of the following three (3) duties or work assignments: 1. Comprehensive knowledge of the federal regulations and statutes governing the federal student aid programs. 2. Ability to exercise independent judgment along with the expert skill to plan, organize, supervise and direct the work of programs/projects pertaining to the oversight of institutions participating in the he federal student aid programs. 3. Knowledge in the application of a wide range of qualitative and or quantitative methods for the assessment and improvement of federal student aid program effectiveness and the improvement of complex management processes and systems. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills, and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). Ability to plan coordinate, and direct the work of one or more teams which effectively and efficiently accomplishes organization goals Knowledge of a comprehensive range of administrative laws, policies, regulations, and precedents applicable to the administration of the federal student aid programs Knowledge in the application of a wide range of qualitative and or quantitative methods for the assessment and improvement of complex management processes and systems. Skills to effectively and efficiently communicate verbally and written with all departments and grade levels, from the lowest levels to senior leadership. Minimum Qualification Requirementshttps://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1100/general-business-and-industry-series-1101a/ Education N/A Additional Information Equal Employment Opportunity: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation.People with Disabilities: We are committed to expanding access to employment by hiring people with disabilities; providing reasonable accommodations for people with disabilities; and, identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special hiring authority), or through an excepted appointing authority for people with disabilities (i.e., Schedule A). If you require a reasonable accommodation for any part of the application process, please contact us. The decision on granting reasonable accommodation is made on a case-by-case basis. For more information, please visit: http://opm.gov/disability/PeopleWithDisabilities.asp Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email Iwork@ed.gov to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Selective Service: If you are a male applicant born after 12/31/1959, you must have registered for the Selective Service. For more information, please visit: https://help.usajobs.gov/index.php/Registering_with_the_Selective_Service_before_you_apply orhttp://www.sss.gov/default.htm.Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and subject to a pre-appointment investigation/background check.Level of Risk and Sensitivity: Level of this position is T4 and the sensitivity is Non- Sensitive.Essential: This position is considered essential for purposes of reporting to work during federal government closures.Financial Disclosure: This position requires financial disclosure.Telework: This position is telework eligible.Bargaining Unit: This position is not included in the bargaining unit.Time After Competitive Appointment:Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least 90 days in that appointment before the agency can promote, transfer, reinstate, or detail an employee to a different position or different geographical area. When moving employees is consistent with open competition principles, OPM may waive the restriction against movement to a different geographical area upon written request from an agency.