Job Information
Cognosante ServiceNow Lead System Administrator - Senior in United States
Security Clearance required:
Public Trust
Do you want to make a difference?
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
We are seeking a Senior ServiceNow Lead System Administrator to oversee the administration of our federal agency's ServiceNow platforms, including both production and non-production environments. This vital role demands a highly skilled individual with a ServiceNow Certified System Administrator credential and deep expertise in platform system administration concepts. The successful candidate will be responsible for ensuring the optimal performance, security, and efficiency of the ServiceNow platform, contributing significantly to the success of our Software Development and Support program. This position offers the opportunity to work at the forefront of technology within a federal agency, leveraging the Enterprise Service Management (ESM) platform to enhance operational capabilities and support mission-critical processes. This position is contingent upon contract award.
What is the position?
This Senior ServiceNow Lead System Administrator role is a unique opportunity to lead the administration of a critical platform within a federal agency, ensuring operational excellence and contributing to the agency's mission through effective use of ServiceNow's ESM platform. Your expertise will be instrumental in driving the program forward, making this an ideal position for a motivated and skilled professional eager to make a significant impact.
What will I get to do?
ServiceNow Platform Administration: Manage and oversee the administration of the ServiceNow platform for the agency, including both production and non-production environments.
System Maintenance and Upgrades: Perform routine system maintenance, upgrades, and patches to ensure the platform remains secure, efficient, and up to date with the latest features and functionalities.
User Support and Management: Provide support to platform users, manage user roles and permissions, and ensure proper system access across the agency.
Performance Monitoring: Monitor platform performance, identify and resolve any issues or bottlenecks, and implement optimizations to ensure high availability and reliability.
Security and Compliance: Ensure the platform adheres to federal security standards and compliance requirements, implementing necessary security measures to protect sensitive data.
Customization and Integration: Work closely with developers and architects to support customizations, integrations, and enhancements to meet the agency's specific needs.
Documentation and Training: Develop comprehensive documentation on system configurations, procedures, and best practices. Provide training and guidance to other team members and users as needed.
What qualifications do I need?
Must have the ability to pass a background check and obtain a Public Trust clearance.
Must be a ServiceNow Certified System Administrator, with a strong preference for candidates with additional certifications relevant to ServiceNow development or security.
Bachelor's degree is required (master’s degree is preferable).
6-10 years of relevant experience.
8 additional years of relevant experience may be substituted for education.
Excellent written and verbal communication abilities.
What will help me thrive?
ITIL v3 and/or v4 Certification(s) is highly desirable.
Additional ServiceNow Certification(s) in various modalities is highly desirable.
Expert Knowledge: Demonstrated expert knowledge of ServiceNow platform system administration concepts, with a thorough understanding of IT service management (ITSM) best practices.
Technical Skills: Proficiency in managing ServiceNow instances, performing system upgrades, and configuring system settings to optimize performance and security.
Analytical Abilities: Strong analytical skills, with the ability to troubleshoot complex issues, analyze system performance, and implement effective solutions.
Communication Skills: Excellent communication and interpersonal skills, capable of working collaboratively with cross-functional teams and effectively communicating technical information to non-technical stakeholders.
Problem-Solving: Proven ability to think critically and solve problems efficiently, with a focus on continuous improvement and innovation within the platform.
Adaptability: Ability to adapt to changing technologies and organizational needs, staying current with ServiceNow platform developments and federal IT security standards.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Ensure optimal health and productivity of our employees
Support employee retention and attraction
Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$113,927.72 - $187,981.83
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com
At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.
Get to know Cognosante employees
We’re driven by our customers’ missions, and measure success by how we improve lives.
We believe innovative solutions start with an innovative culture.
We believe customer understanding is the key to creating innovative solutions.
We know we are stronger together, and we value the diversity of our people.
We believe growth should be a core job benefit.
Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.
We want to recommend a couple of ways that you can report this incident and take action against these scams:
-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)
-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)
Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .