Job Information
Healthfirst Senior Retention Advocate Specialist in United States
Interprets product, procedural and regulatory information, and assists with the development of training curricula to provide field staff with available services.
Administer new hire training and refresher training to the Senior Retention Advocates, Relationship Coordinators and Senior Retention Advocate Specialistteams.
Participates in the development, implementation and updates provided by Healthfirst to ensure departmental compliance.
Due to the nature of additional responsibility their home visits will be substantially lower than any of the other Senior Retention Advocate Specialist but will required to make visits when needed.
Provide expertise and customer service support to the teams and consumers.
Conduct observational field visits and provide guidance and support to the teams.
Aids in increasing individual and team effectiveness by creating and distributing training resources, learning aids and process documentation to learners.
Prepares and maintains reports/records on training program attendance and programs offered.
Participates in any training related projects as scheduled or otherwise directed by the Director of Training and is expected to provide viable input for all projects and ensure that all assignments are completed with quality and accuracy.
Serve as the subject matter expert in all services offered.
Liaison between Local Department of Social Services, New York Medicaid Choice and internal department.
Assist in the scheduling of staff for trainings.
Minimum Qualifications:
High School Diploma or GED Equivalent
Excellent listening, as well as written and oral communication skills.
Strong interpersonal skills and professional attitude.
Proficiency in navigating the Internet and multi-tasking with multiple software/electronic documentation systems simultaneously
Excellent written communication and the ability to document grammatically correct notes and correspondence
Ability to be independent in making sound decisions and proactive in identifying and implementing process improvements
Aptitude for using a fast-paced proactive vs. reactive approach, maneuvering multiple tasks simultaneously including seamlessly changing priorities
Establish credibility and trust along with positive and affable working relationships with internal and external clients
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.