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The Senior Principal Process Success Specialist is accountable for managing the strategy for successful adoption / consumption of key processes across the business. This role operates at a senior-level and focuses on driving process excellence, fostering innovation, and delivering positive impacts on a global Business Services (GBS) scale.

What you'll be doing

Key Roles and Responsibilities:

• Develops and executes the strategy to drive adoption and platform/process usage

• Aligns diverse stakeholders across end-to-end processes

• Maintains process integrity and contributes to business process adoption

• Works with business and service providers to identify key focus areas to drive success

• Works with the Global Process Owner to drive process optimisation and improvement once implemented

• In conjunction with business (local/regional) and GBS team, drives usage of best practice policies and processes for the end-to-end processes

• Takes a proactive role in understanding the processes to ensure process alignment across business and functional teams

• Provides regular proposals for process transformation and improvement to Global Process Owner based on knowledge of focus areas to drive adoption

• Maintains standard operating procedures

• Oversees the process for change management to drive the adoption

• Create culture for consistent client and employee experiences feedback

• Collaborate with cross-functional teams to ensure that stakeholders needs are met, and issues are resolved in a timely and effective manner

• Develop relationships with the key users and influencers, ensuring business solutions are understood and valued

Knowledge, Skills and Attributes:

• Excellent practical knowledge of end-to-end processes in the value streams of (Op2O, 02B, S2I, R2R, H2R )

• Excellent ability to identify key areas of continuous improvement and innovation

• Excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with stakeholder groups

• Communication and presentation skills (able to convey ideas concisely and persuasively)

• Excellent influencing skills (e.g., able to influence stakeholders about the key changes required in line with business needs)

• Excellent ability to manage stakeholders globally (this will require managing time zones and travel)

• Excellent strategic thinking, leadership, and expertise in process optimisation and change management

• Excellent analytical skills and the ability to derive insights from data

• Project management expertise, including the ability to lead and manage cross-functional teams

• Influential leadership style to guide teams and promote collaboration

• Strong problem-solving skills and a proactive approach to addressing challenges

• Familiarity with process mapping, reengineering, and optimisation techniques

• Adaptability to evolving industry trends and emerging technologies

Academic Qualifications and Certifications:

• Bachelors degree (Accounting or Business Management preferred)

• Post graduate degree (Accounting or Business Management preferred) and/or equivalent job-related experience advantageous

• Six Sigma Black Belt certification

Required Experience:

• Significant demonstrated experience driving the adoption of standard functional processes on a common platform

• Significant experience within a similar role, preferably a global IT services organisation

• Significant experience in process improvement, change management, or related roles

• Significant proven track record of leading global process improvement initiatives and driving positive results

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.