Job Information
Percepta Senior Manager, Global Business Dev and Client Services in United States
Description
Senior Manager, Global Business Development and Client Services
At Percepta, we bring first-class service across each market we support. As a Senior Manager of Global Business Development and Client Services working remotely , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
What You’ll Be Doing
The Senior Manager of Global Business Development and Client Services position will be responsible for acting as a trusted advisor to assigned clients and new prospects by demonstrating a deep understanding of client business priorities, challenges, and key initiatives. The position will initiate solutions in partnership with department leaders that solve complex client pain points and drive mutually beneficial business outcomes by leveraging their understanding of client objectives, knowledge of the automotive/mobility industries, and a comprehensive portfolio of BPO products and solutions.
The Senior Manager of Global Business Development and Client Services uses persuasive win themes and effective sales strategies to secure, retain and grow business.
During a Typical Day, You’ll
Demonstrate industry knowledge and possess an in-depth understanding of the automotive and auto adjacent/mobility markets
Possess an in-depth understanding of a comprehensive portfolio of services and maintain a competitive knowledge and focus
Establish relationships with key influencers to secure new business and maximize growth potential on existing accounts
Develop strong relationships with new and existing clients as well as internal support organizations
Identify needs and leverage consultative solution selling to provide solutions to complex client issues
Maintain sales control and coordinate subject matter experts and leadership to professionally respond to new business opportunities, partnering with internal leaders to develop innovative solutions to meet or exceed identified sales targets
Execute on Account Planning and Quarterly Business Reviews (QBR’s) for assigned client accounts
Evaluate and ensure reliable pipeline/forecasts related to the growth of assigned new business and embedded base programs
Act as the Voice of the Customer with internal resources to coordinate and lead opportunities to better support assigned partners
Support Sales and Client Services leadership in maintaining departmental KPI reporting, content collateral management, and industry research assignments
What You Bring to the Role
Bachelor's degree from an accredited college or university required
Minimum 10 years related experience developing and enhancing business relationships and internal support
Demonstration of sales acumen, critical thinking, solution development, intellect, drive, and executive presence
Evidence of prior, consistent success meeting or exceeding targets
Experience working independently and as part of a team in a fast paced, rapidly changing environment Winning Mindset: Highly motivated and results oriented approach
Expert Communicator: excellent oral and written communication, including the development of effective proposals with presentation skills to key influencers; excellent interpersonal, management and motivational skills
Team Player: highly versatile and flexible; ability to handle conflict and confront challenging issues in a fast-paced work environment
Problem Solver: analytical, interpretive, and critical thinking skills- ability to analyze and translate data into problem solving solutions
Creativity: proven ability to think outside the box, champion important projects, programs and business initiatives with high energy and ingenuity
Quality Focused: excellent organization, negotiation, and facilitation skills; ability to meet or exceed Performance Competencies; PC literate, including Microsoft Office products
What You Can Expect
Competitive Salary with Incentives
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
This is a remote role with some travel and Percepta provides the equipment for the position.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
#LI-Remote
Primary Location: United States
Req ID: 03UTL