Job Information
MetLife Senior Group Insurance Administrator II in United States
Role Value Proposition
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will deliver high quality service to participants and customers by providing administrative services relating to enrollments, system reconciliations and answering members phone calls.
Key Responsibilities
Supports the Life/Dental/A&H teams as needed (floating position)
Tracks/Reviews QA results and provides feedback to leaders/Learning Partner for work instruction updates
Conduct quality audits on associates during their nesting period
Supports Team Seniors as needed
Provides technical expertise to management for decision making by participating in operational analyses and studies.
Handles complex and escalated issues and sees them through to resolution; does research on customer complaints
Completes work tasks assigned on a daily basis within stated turnaround times
Processes a variety of tasks to make sure members records are correct and up to date
Processes forms and inputs member data into the platform systems
Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers and plan participants
Handles escalated calls/cases from other team members
Has authority to deviate from standard procedures and can make independent decisions without supervisor approval to successfully resolve disputes
Participate on calls/meetings to explain process/procedures and resolve issues
Act as a liaison between the department and IT to support the unit’s business needs and represents user in all system enhancements and design activities
Prepares recommendations to management to produce more effective, cost-efficient means of accomplishing work, including workflow, form revision, and process changes
Performs other related duties as assigned or required
Essential Business Experience and Technical Skills
Required:
3-5 years of related work experience
Experience in one Life/Dental/A&H Recordkeeping team at minimum
Excellent Microsoft Office skills
Excellent written and verbal communication skills
High School Diploma
Preferred:
Knowledge of applications, like UIS, Atlas, or Ingenium
Associates Degree or Bachelor’s Degree in related field or equivalent experience
Microsoft Office skills with a focus on Excel
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.