Job Information
Progress Software Corporation Renewals Account Manager - German speaking in United States
Renewals Account Manager - German speaking
Sales Hybrid Remote , Sofia, Bulgaria
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We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as aRenewals Account Managerand help us do what we do best: propelling business forward. This role will fit into the larger team of the Infrastructure Management (INFRA) business unit within Progress, which is comprised of the following products Chef, WhatsUp Gold, Kemp LoadMaster, and Flowmon. In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have. Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and proficiency in English and German, as well as great energy and enthusiasm. In this role, you will:
Engage in conversations that result in successful
Reconcile orders against contract parameters ensuring proper license configurations and pricing
Prepare quotes and book orders of diverse complexity to ensure proper invoicing
Manage pipeline by tracking all customer activity, from prospect to deal closure
Maintain an updated sales forecast in SalesForce.com
Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction
Create system generated quotations as required by the channel partners
Receive customer purchase orders and review them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts
Ensure accuracy with existing license configuration details
Your background:
Background in high volume transactional contract renewals and sales operations
Relevant educational background in technology, business, economics, or similar.
Proficiency in English and German
Very good command of Excel with the ability to easily interpret mathematical information
Results-driven, with a customer-first mentality and eager to learn
Strong communication, consultative, and influencing skills
Proven team player
Comfortable working in an extremely fast-paced, dynamic environment to meet evolving business requirements with strong ability to multi-task.
Stealth attention to detail, following and improving processes
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation
Generous remuneration package
Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health
30 days paid annual vacation
An extra day off for your birthday
2 additional days off for volunteering
Premium healthcare and dental care coverage
Additional pension insurance
Well-equipped gym on-site with CrossFit equipment and a climbing wall
Co-funded Multisport card
Daycare Center for your little ones onsite
Flexible working hours and work-from-home allowance
Free underground parking with a designated space for bikes and electric scooters
Apply now!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!