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VCA Regional Operations Director, Specialty Hospitals in United States

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

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The New Jersey Regional Operations Director (ROD), reporting to the Senior Regional Vice President - Northeast, will be responsible for overseeing the business aspects of hospital operations and upholding a sound medical environment in a region of veterinary hospitals. The geography is central to northern NJ as well as some hospitals in NY. The ROD will be working daily in a company that genuinely values local input and decision-making and supports Hospital Managers and Medical Directors to meet goals and foster an excellent service culture and working environment. The ROD will perform a wide range of activities related to hospital operations and will have approximately 30 Hospital Managers and Medical Directors.


  • Accountability & responsibility for the hospital profit & loss statements

  • Oversight of general practice hospitals including doctors, technicians, and other paraprofessional staff

  • Management of 30 direct reports including both Hospital Managers and Medical Directors

  • Lead the transition and integration of acquired veterinary practices into the region

  • Support the expansion and renovation of veterinary hospitals to drive expansion of services

  • Support various initiatives and best practices

  • In conjunction with Talent Acquisition, support the recruitment of medical professionals to increase patient and client services

Leadership Skills:

  • Strong leadership skills to develop a solid team

  • Managerial presence to influence and gain alignment on decisions

  • Must possess a high level of integrity with understanding of the need for confidentiality

  • Excellent analytical and organization skills, with strong critical thinking and problem solving abilities

  • Ability to develop and implement creative solutions to operational challenges based on the fluctuating needs of the region and organization

  • Ability to balance short-term needs and priorities while building for the future

Minimum Qualifications:

  • Bachelor’s degree required, advanced degrees or credentials (MBA, CVPM, etc.) welcome

  • 5+ years of progressive leadership

  • Success engaging with veterinary professionals

  • Prior leadership for a multi-site operational business

  • Veterinary site management experience preferred

  • Well-developed interpersonal and communication skills

  • Proven experience building high performing teams

  • Ability to multi-task and deal with high levels of stress in an environment of changing priorities

  • Experienced record of generating revenue growth

  • Success in engaging with large skilled teams

Special Working Conditions:

  • Flexibility in schedule and hours of availability

  • Environment where pets are present.

  • Travel, daily throughout the region with overnight/out of area travel required

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!