Job Information
BroadPath Healthcare Solutions Provider Service Representative - Work from Home in United States
Overview
BroadPath is hiring Provider Service Representatives to train and work from home! When you join our dynamic team of remote Provider Service Representatives, you'll play a key role in delivering exceptional service to healthcare providers. If you're passionate about providing top-notch support and skilled in efficient problem-solving, this is the opportunity for you! In this role, you will engage with healthcare providers to assist with inquiries related to member eligibility, coverage details, benefit types, copays, and claims, ensuring prompt and accurate resolutions.
Responsibilities
Engage with healthcare providers to address inquiries related to member eligibility, coverage details, benefit types, copays, and claims
Verify member coverages, benefit types, eligibility dates, and claim payment/statuses promptly and accurately
Provide estimates of member out-of-pocket expenses for various procedures or services, clarifying member copayments as needed
Meet and exceed performance targets in efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
Ensure compliance with company, client, and HIPAA regulations to maintain data integrity and confidentiality
Qualifications
Minimum 1 year of experience in healthcare, claims, or customer service
Strong understanding of medical and healthcare terminology
Exceptional customer service and communication skills
Proficient in computer and data entry skills
Knowledge of healthcare systems and prior experience in a call center preferred
Proficiency in Microsoft Office and industry-related software programs
Ability to work both independently and collaboratively to resolve issues
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
High school diploma or equivalent
Preferred Qualification:
- Prior experience with Epic software
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans: If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.