Job Information
ICONMA, LLC Production / Technical Support I in United States
Description:
Internal Employee Technology Support role for a global user-base.
Role involves basic troubleshooting of Microsoft applications and proprietary system via phone.
Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
Candidate should have excellent customer service skills. In-house training will be conducted.
Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.
Technology Call Center and or Customer Service experience desired.
Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.