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Mercy Medical Center Clinton Patient Access Partner II in United States

Employment Type:

Full time

Shift:

Description:

The Patient Access Partner II is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The PAP II will pre-register patients for appointments and tests, verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.

Cadence Appoint Scheduling Transactions -

  • Utilizes scheduling software to perform a variety of actions including scheduling, canceling or rescheduling appointments.

  • Schedules patient appointments in conjunction with orders and urgency of care.

  • Uses expert questioning techniques to determine how request should be scheduled, when to refer call to a specific clinic or the Physician Referral Coordinator or escalate call to a nurse for immediate attention. Applies the “Open Access "concept for patient scheduling and ensures that patient and physician needs are met on a daily basis.

  • Maintains outbound call workflow for waitlist and scheduled orders list.

Quality & Ongoing Training -

  • Demonstrates a commitment to quality improvement and excellence. Incumbent is expected to identify and diagnose an issue and provide alternative solutions.

  • Continuously meets quality standards and requirements by achieving a 95% or higher on quality assurance scores.

  • Individuals work as a team to share best practices and disseminate knowledge.

  • Participates in ongoing required training and development.

  • Follows established policies and procedures.

  • Develops goals for professional growth and strives to achieve those goals.

EPIC Registration

  • Accurately pre-registers patients for appointments and tests.

  • Verifies and updates patient demographic and insurance information.

Managed Care

  • Understands and identifies insurance types.

  • Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.

  • Verifies insurance information for each patient appointment.

  • Reviews accuracy and makes appropriate changes as needed.

  • Reminds patient of any financial obligations and documents appropriately.

  • Reminds patients to obtain necessary referral form s and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.

Clinic Partner -

  • Works with designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocols.

  • Participates in informal meetings and regular clinic partner’s job-sharing rotations.

  • Takes daily actions to build positive relationships with our clinical partners.

  • Continuously displays a willingness to go above and beyond to meet patient and provider needs.

Magis & Service Excellence Accountabilities

  • Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.

  • Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.

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