Job Information
FirstEnergy Operations Support Quality Assurance Specialist II - Work Management & FEU Process Improvement - Akron General Office Bldg in United States
About the Opportunity
This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. [SCOO]
About the Opportunity
This position is remote but will require travel for business purposes to FirstEnergy facilities across the FirstEnergy Operational footprint.
The Operations Support Quality Assurance Specialist II will work in both Agile and Waterfall environments to develop and execute manual test scripts for internal solutions. The focus will be on the creation and execution of testing strategies for new and existing Work Management and Field Mobility applications. This position will work closely with a Product Owner , peer QA Tester(s), FE IT, Digital Factory and other subject matter experts to prepare and execute tests across multiple systems and applications.
Core Competency Level:
Employee is progressing toward achieving competency in their respective disciplines.
They are growing in knowledge and skills of the tools, applications and business processes needed to complete assigned work. They can exercise independent judgment on basic projects and assignments but may still seek guidance and support from management or peers.
They are building relationships and credibility, and aiding peers, management and higher levels of professionals as needed.
Continues to seek learning opportunities to better understand tools, applications and procedures/processes to better help them complete assignments.
The major accountabilities to support Operations include:
Executes unit, integration, lifecycle, user acceptance, performance, and regression tests.
Assists in developing test scripts, input test data, and expected results for tests.
Develops, updates, and maintains testing standards and procedures.
Executes test scripts.
Ensures every feature developed by the team is tested with a blend of manual and/or automated testing.
Provides the team with detailed information on defects found and helps the Product Owner prioritize defects.
Knows the Product vision and works closely with the designers and Product Owner to translate their vision into tests.
Acts as a quality champion and empowers teams to create highly performant and secure systems.
Tries all paths and edge cases in performance/security testing to create a highly resilient system.
Contributes to story authoring and refinement, including acceptance criteria, definition of done, and possible edge cases.
Partners with developers and automation engineers to leverage combination of automated/ manual testing to efficiently cover the system’s functionality without compromising quality.
Comfortable working in a constantly changing work environment and fully dedicated to a testing “automation philosophy” aimed at automating as many tests as possible.
Growing knowledge of systems and applications that are integrated with assigned application to understand impacts and dependencies.
Actively participating in a collaborative work environment.
Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations
The ideal candidate has a technical mindset and is open to learning about operations. They are committed to customer service and pay attention to detail. The job provides the opportunity for frequent interaction with IT partners, internal business clients and Operating Company workgroups, which necessitates strong communication skills.
Travel across our service territory to provide support for Work Management and Field Mobility systems is a part of this position and may be occasionally required.
Qualifications:
A bachelor’s degree in a quantitative discipline such as Mathematics, Computer Science, Engineering, Business or another related field. In lieu of a degree, 3 years of related experience.
Strong understanding of Waterfall and Agile Scrum methodologies
Experience with an issue tracking tools like Azure DevOps (ADO)
Experience as a manual/ hands-on tester with multiple platforms and testing techniques
Experience with manual acceptance testing at story level, exploratory and creative testing, and within fast-paced sprint cycles.
Skilled at finding hidden requirements, edge cases, and a “desire to break” attitude.
Experience managing and maintaining test data sets, proficient in data querying and reporting tools and languages e.g. SQL, TOAD, Excel, etc.
Strong communication skills with ability to communicate complex technical concepts and align organization on decisions.
Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply.
Utilizes team collaboration to create innovative solutions efficiently.
Passionate about technology and excited about the impact of emerging / disruptive technologies
Preferred:
Experience in contributing to automation of end-to-end tests.
A desire to understand FirstEnergy Operations processes and goals.
Proficient with Microsoft Office tools, including Excel, Visio, PowerPoint and Word,
Knowledge of the Work Management and Field Mobility suite of applications (i.e., CREWS, FEWS, ARCOS, FWRD, Trackstar, FEU Maps, Toughpics, Electrical Inspection App, WM Support App, etc.), is a plus.
Must be self-motivated and demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
Model active learning through continuing to develop breadth of knowledge, skills, and perspective.
Deliver quality, accurate work within established deadlines.
Documented written and oral communication skills.
Mature interpersonal skills to work with all employees and customers.
Demonstrated analytical skills.
Ability to create and present formal and informal presentations within workgroup.
Proven team player who contributes to team goals and encourages/supports other team members.
Demonstrated ability to effectively prioritize and plan work to meet deadlines.
Willingness and propensity for continual growth, willingness to undertake assignments involving unfamiliar subjects.
Ability to adapt and change quickly.
Highly motivated; experience working independently with a high level of productivity.
Support FE Operations during emergencies and storm-related activities which may include travel to various FirstEnergy locations.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.