Campus Pride Jobs

Job Title

Onboarding Specialist, CID/CBE Student Support Services

Agency

Texas A&M University - Commerce

Department

College of Innovation and Design

Proposed Minimum Salary

Commensurate

Job Location

Dallas, Texas

Job Type

Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents.

• Use the Upload button to add each document.

• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.

• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.

• Incomplete or improperly submitted applications may be excluded from consideration.

Please provide the following documents:

• Cover Letter

• Resume/CV

• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).

• Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at HR.Hiring@tamuc.edu.

SUMMARY:

The College of Inovation and Design (CID/CBE) Student Support Services Onboarding Specialist is responsible for recruiting and identifying potential CID students, assisting them to successfully apply to and be accepted by Texas A&M University-Commerce, declare their CID program of study and enroll in classes through Orientation as well as their first term. This position places a high emphasis on excellence in customer service due to the extensive, wrap-around service provided for each student. Responsible for Admissions decisions in accordance with A&M-Commerce and CID/CBE policies and procedures including review of transcripts and TSI. The Onboarding Specialist will also directly connect students to ancilary services such as Financial Aid, Scholarships, Disability Services, etc. This position is headquartered at the A&M-Commerce Dallas site in Dallas, Texas, and may be eligible for remote work.

DUTIES & RESPONSIBILITIES:

• Work with A&M-Commerce Admissions and Recruitment staff and other campus partners to recruit and identify potential CID students.

• Assist potential CID students to apply and be accepted into A&M-Commerce.

• Assist with review of transcripts and TSI.

• Assist accepted students to declare their CID program of study.

• Assist CID students to enroll in classes through Orientation as well as their first term.

• Directly connect students to ancillary services such as Financial Aid, Scholarships, Disability Services, etc.

• Meet, refer, and follow-up with CID students regarding their needs and concerns when entering the program.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Experience / Knowledge / Skills: Three years of related experience in customer or student services. Knowledge of word processing, spreadsheets, and database applications.

• Ability to: Multi-task and work well as part of a team. Ability to work with sensitive information and maintain confidentiality.

• Licensing/Professional Certifications: None

• Physical Requirements: None

• Other Requirements: May occasionally require work outside normal business hours and weekends.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Knowledge of Higher Education functions. Knowledge of recruitment, retention, and marketing. Customer service training or certification.

SUPERVISION OF OTHERS:

May assist to supervise graduate students or student workers.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.