Veterans Benefits Administration Lead Veterans Claims Examiner in United States
Summary This position is located in the Department of Veterans Affairs Central Office (VACO) - Compensation Service at either the Nashville, TN or Denver, CO location. As the Lead Program Manager for Training, the incumbent leads the team in projects relating to training, evaluation and audits of training programs, and training systems for field employees in the Veterans Service Centers. Responsibilities Specific duties include: Advises on Compensation Service training policy and planning. This includes providing guidance and advice on issues with compensation claims, processing, and technical training. Identifies field training needs through review and analysis of Quality findings, surveys, focus groups, and similar tools that provide feedback and priorities from employees, managers, and supervisors. Analyzes the results of these needs assessments and makes plans for training to meet the identified needs. Recommends innovative programs and new approaches that improve the effectiveness of training. Considers training objectives, program needs and associated costs, VA priorities, and the availability of subject matter experts in formulating recommendations. Plans, coordinates, executes, and oversees national training initiatives. This includes setting up national training sites, surveys, selecting and coordinating instructors, assignment of students, inconjunction with other VBA staff elements. This also includes the creation and maintenance of a national computer student-training database. Responds to inquiries related to compensation training issues requiring specific knowledge of training programs and systems as they relate to VBA training curriculum training events and VeteransService Center activities. -Manages projects being worked on by the training staff and serves as a mentor to other employees. Functions as a leader of projects and people and has responsibility to carry out and/or coordinate the work necessary for successful completion including reviewing the work of other employees and providing feedback. Typical projects include: (1)performance of needs assessments to identify or validate requirements for training; (2) data analysis and/or evaluation of training programs and instructors; (3) creation of and/or revision of training products, such as guidebooks, and job aids, to be distributed to the field; (4) selection of subject matter experts utilized for course development, classroom training, and broadcast duties; and, (5)management and administration of training. Represents the Director at meetings and conferences within VA, another government agencies, with VA contractors and with representatives of service, civic and fraternal organizations. Has the authority to speak for and commit the Director to courses of action that involve training plans and operations. Provides status reports on the progress of the training-related initiatives and establishes goals and tracks the progress of those efforts toward meeting established milestones. Ensures that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work product and services. Monitors and reports the status and progress of work, checking on working progress and reviewing completed work to see that the Chiefs instructions on work priorities, methods, deadlines, and quality have been met. -Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals, to the Chiefs or inappropriate management official. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Telework: May be Available Virtual: This is not a virtual position. Position Description/PD#: Lead Veterans Claims Examiner; PD# 37681S Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/30/2022. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-14 Grade Level: Specialized Experience: Planning, effective communication orally in order to provide cohesive verbal training necessary to facilitate training wide information to both seasoned and new employees. AND; Applying complex field of laws, regulations and Federal legislation pertaining to the full range of veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.