Job Information
Fujifilm Field Service Engineer I in United States
Overview
FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com .
External US
Job Title : Field Service Engineer I – US
Job purpose
The Field Service Engineer I– USisresponsibleforperformingscheduledserviceworkonsystems within a service area, and some unscheduled work in the service area with theassistanceof technical support, as directed. This position will be responsible for repair work to ultrasound and related equipment.
Duties and responsibilities
Performspreventativemaintenanceasdirected.
Performsunscheduledmaintenanceworkwiththeassistanceoftechnicalsupport.
Isabletoworkindependentlyonpreventativemaintenancework,buttypicallyrequires assistance on unscheduled maintenance work.
Performsinstallationsandde-installationsofproductsandawidevarietyofperipheral equipment as directed with someassistance.
Mustmaintainexcellentworkingrelationswithfieldpersonnel,homeofficepersonnel,andmanagement.
Mustmaintaintimelyand effective communications with management team to escalate issues and customer concerns.Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such asworkorders,serviceappointments,starttimes,partsinventory,consumptionandreturns, assigned computer-based training, and QA/RA work.
Keepuptodateonadministrativeresponsibilitiessuchasmaintainingcustomerservice orders and internal service records per Fujifilm policies.
Maintaindailycommunicationswithcustomerstoensureresolutionandproperfollow-up, leading to customer satisfaction.
Utilizingtheescalationprocesstoresolvecustomerservicedeliveryissuesandconducting root cause analysis that will lead to effective problem solving.
Ensuresthatalladministrativedutiesandpaperworkarecompletedneatly,accurately,andsubmittedpromptly.
Mustbepreparedtoworkoddhoursand overtimehoursonoccasionandtravelasrequired.
Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed
Responsibleformaintainingexceptionalcustomerrelations.
Responsibleformaintenanceofassigned tools/testequipment andspareparts.
Responsibletoreturnpartsintherequiredtimeframe.
Responsibletopromote,bothinternaltothecompanyandexternally,theimageand reputation of HCUS.
Establishes andmaintainscollaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting,financeand other related divisions to support successful ultrasound business
Performsotherdutiesasassigned
ComplywithallapplicableU.S.FoodandDrugAdministration(U.S.FDA)medicaldevice regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Qualifications
Associatesdegreeinelectricalengineering,electronicsorcomputersciencediscipline,or equivalent experience.
Minimumoneyearofpreviousfieldserviceexperience.
Knowledgeof assigned equipmentto providetimelyrepair and effectivemaintenance.
Requiresactivelisteningskillsandaboveaveragecustomerserviceskills.
Requiressoundorganizationandadministrativeskills,self-starteramustalongwithability tomaintainpaperwork to FDA and company required standards.
Excellentanalyticalandcommunicationskillswiththeabilitytocommunicatetechnical issues in an easy-to-understand manner.
Capableofoperatingtestequipmentrelatedtojob(oscilloscope,meter,anddiagnostic testers, etc.).
Validdriver’slicense andsafedrivingrecord.
Physical requirements
Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployee to successfully perform the essential functions of this job:
Thispositiontypicallyworksinusualmedical,clinicalworkingenvironments,includingsitesunderconstruction.
Standing/Walking :
Thisactivityoccursfrequentlyandprolonged/repetitively.
Sitting :
Thisactivityoccursfrequentlyandprolonged/repetitively.Includingwhendriving to customer sites and/or flying.
Lifting/Carrying :
This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinetcoversweighingfrom1-20lbs.,diagnostictestequipmentwhichweighs from 5-60 lbs., fluid testingcontainer weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
Bending :
Thisactivityoccursoccasionallyandperiod/prolongedinthelowerback.Itoccurs with a variety ofthe tasks.
Kneeling/Crawling/Crouching :
Thisactivityoccursoccasionallyandperiodic/prolonged.Itoccursprimarilyinthe wiring process as well as accessing the lower panels oftheUSproducts.
Balancing :
Thisactivityoccursrarelyandperiodicandoccurswhentheworkerisstandingon the ladder as mentioned above.
Twisting :
Thisactivityoccursrarelyandperiodicallyinthelowback.Itmayoccurwithsomeof the tasks performed.
Additional requirements
Musthavevaliddriver'slicensewithasafedrivingrecord.
Mustpossessgoodinterpersonalskills.
Mustbe reliable and ableto workindependently.
Mustprojectaprofessionalimage.
Travel
- Upto100%basedonbusinessneeds.Mayincludeovernightandairtravel.
Salary and Benefits:
$32.00 - $38.00 (depending on experience), $6,000 target bonus, company car
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
*#LI-Remote
Equal Opportunity Employer
FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.
Job Locations US
Posted Date 1 week ago (9/25/2024 1:45 PM)
Requisition ID 2024-27061
Category Service
Company (Portal Searching) FUJIFILM Healthcare America Corporation