Job Information
TravelCenters of America District Manager - Wireless in United States
There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.
Summary
The Wireless District Manager provides leadership for the sales/marketing/operating functions for the Wireless Center Stores at all company locations. This includes the hiring/staffing, training, development, and overall supervision of Wireless Managers to maximize the stores profitability by building and maintaining a strong loyal Guest base within company policies. The District Manager will build and maintain a strong, dynamic leadership team by communicating a clear vision and give direction on sales, marketing, personnel, financial/P&L, operational, accounting, and site appearance issues. Assures that each location meets or exceeds its budget and the profit centers are maintained to the company’s standards. They will serve as an example and foster an environment that reflects the company’s mission, vision, and values.
Duties and Responsibilities
Implements company safety programs. Ensures that programs are in place and properly executed to ensure the safety of our Guests and Team Members alike.
Jointly select and retain talent based on business needs to achieve district goals effectively.
Develop and implement sales tools and initiatives to support growth and customer satisfaction.
Coaches all Wireless Managers to comply with the wage schedule/review schedule for all Team Members according to company policy. Conducts/Reviews management team quarterly and annual appraisals.
Show, teach, and coach sales teams on various aspects of sales, including techniques, products, promotions, procedures, and guest experience.
Provides leadership to Wireless Managers to promote Team Member recognition and the development of the profit center staff.
Develop and implement sales tools and initiatives to support growth and customer satisfaction.
Reviews all guest complaints and ensures they are handled appropriately and promptly. Personally, contacts guests when appropriate.
Ensure store employees meet and exceed TA and Verizon defined monthly sales and operational metrics.
Own Verizon kiosk success jointly with the wireless manager, addressing employees' work-related needs, leadership, staffing, scheduling, labor controls, marketing, and loss prevention.
Engage in business operations including budgeting, forecasting, analyzing sales data, and providing sales reports. With help from Verizon vendor, review data in PowerBI and SAP.
Accountable for the total financial function of the profit centers to maximize the profitability in all sales areas. Monitor expenses vs. budget. Coaches Wireless Managers to perform various monthly audits to ensure that mandated control and security procedures are followed and make operational adjustments where needed.
Completes monthly reconciliation with Verizon vendor TREC program for district.
Maintains a high awareness of competitive practices and prices that could have an impact on our business and keeps the appropriate people updated. Offers recommendations when appropriate.
Engage in sales strategy development to ensure our Verizon products and services are effectively showcased throughout the kiosks.
Coaches Wireless Managers to gain an ongoing commitment by all employees to company guidelines for proper inventory levels, cash on hand, product pricing, and product mix in daily operations. At random, verifies compliance (i.e. by performing inventory counts, cash draw inspections, safe control measures and reconciling all differences.)
Takes the leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets and Verizon vendor scorecard objectives.
Offers essential guidance to each Wireless Manager during site visits, ensuring proper execution of operational procedures, reviewing personal and operational records for accuracy, conducting sales/scorecard reviews, and ensuring availability of all company-wide marketing programs to cater to customer needs.
Coaches Wireless Managers to develop action plans, as needed, with their management team to grow sales and margins, control expenses and inventories. Review the plans and coach them to maximize their efforts.
Jointly selects with the Wireless Director personal development targets.
Takes steps to achieve personal development targets with a timeline.
Other duties as assigned.
Qualifications
Bachelor’s degree or equivalent work experience preferred
5+ years of supervisory and management experience preferred; Leadership experience in the Wireless industry a plus.
Able to extend trust and build a professional environment with all business relationships.
Able to lead people through a clear vision, proper training, ongoing development, and positive recognition to unleash the talent within each employee.
Proficient in planning and analytical skills to create positive financial results always. (e.g. understanding the calculations on the P &L, coverage ratio, budget & expense reports, etc.)
Stays current with industry “best practices” by bench marking competitors.
Proficient in the latest technical procedures/systems/software (e.g. Excel, Word, PowerPoint, email, and company Store Systems, etc.), and governmental regulations.
Exhibits excellent verbal and written communication skills to deliver information clearly and accurately in responding to questions from groups of managers and to the public.
With us, you’ll enjoy:
Competitive wages and annual bonus opportunity
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office
Pay Range
$60,000.00 - 65,000.00 annually
A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.
Working Conditions / Physical Requirements
In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.
Disclaimer
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.