Job Information
AAA Mid Atlantic Dispatcher I (2nd Shift) in United States
Why APPLY for a AAA Dispatcher l?
Work from home.
Equipment provided.
6 Paid Company Holidays plus two floating Holidays
Paid virtual training.
Company- wide Career mobility opportunities
3+ weeks of Paid Time Off in addition to paid Holidays
Work Schedule currently available: Full-time, 2nd Shift (8% shift differential). One weekend shift required (i.e. Saturday or Sunday) each week. All shifts starting after 2:00 p.m. EST. Choice of schedules.
Training requirement: (TBD) Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Work schedule will begin after training is completed. Paid Training. All computer equipment provided by AAA Club Alliance. All hours listed are in Eastern Standard Time.
The Dispatch Center is open 7 days a week, 24 hours a day.
Do you have what it takes?
This is a work from home position, candidates must live within our territory (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)
High School Diploma or equivalent and 1 year of external Dispatching/Customer Service experience.
1-2 years of Dispatching experience in a Call Center Environment.
Salesforce experience (preferred)
Reliable internet connection (no Wi-Fi or Satellite internet) must be able to hardwire into the router.
Ability to work overtime as needed and holidays as scheduled.
What we can offer you:
Competitive hourly rate $16.00 - $19.00 depending upon salary zone and experience plus monthly incentive program.
Shift differential for 2nd shift - 8%.
401(k) plan with company match up to 7%.
Medical, Dental, Vision and Prescription coverage plus so much more
FREE AAA Premier Membership.
FREE Life Insurance.
Auto repair, travel, and merchandise discount
Tuition reimbursement
Dispatch Operations, Driver Support, Member Update, and Dispatch Case Worker Associates provide help in a contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance, respond to inquiries from AAA Members and service providers about the benefits of the AAA Membership products and resolve concerns in a timely manner.
Dispatchers also:
Answer inbound calls from members seeking updates for their AAA Roadside
Communicate to service providers information needed to provide timely assistance to AAA Members
Prioritize service requests based on various criteria.
Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.
Participates in the resolution of service issues and member complaints.
Update members on progress.
#LI-Remote #US
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Dispatch
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.