Campus Pride Jobs

Dispatch Specialist I Location: Sioux Falls, SD/Remote Duration: 12 Months with possible contract to hire Description: Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 3+ years of related experience Job Details and Requirements Section Explain what the scope of the work/project is: We are the Dispatch Center for 16 states in the US and we are in the process of converting to a new Dispatch Platform At this point in the conversion to the new system, it is “half baked”. We have identified issues/work arounds that need to happen to follow standard procedures. With this in mind, we need resources to assist with these issues while they work on fixing/correcting the system. Customer support, computer support role with 3 years of experience As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.