Job Information
PamTen, Inc. Data Entry Clerk I in United States
Location: Pune (Hybrid)
Shift Timings: Rotational US Shifts starting from 5:30pm IST
Job description: Shift- starts from 5.30pm, rotational candidate should be okay with shift and break time will allotted have to take break in that time only.
Hybrid- 3 days WFO and 2 days WFH (Required good setup, backup & good internet connection for WFH)
Immediate joiner
CRM experience required.
In this role, you'll make an impact in the following ways:
• We are currently looking for Candidates that will work in a fast-paced environment and will handle Inbound calls for our Trade Desk
• Candidate will perform operational tasks, including account maintenances, processing multiple Mutual fund trades, and servicing all types of financial related operational inquiries.
• Knowledge of Placing Trades over the phone and / or providing Technical support through calls will be an added advantage.
• Candidate must be a Graduate , or the equivalent combination of education is Mandatory.
• Min of 2 to 3 years of Experience in International Inbound Voice Process is Mandatory .
• Candidate should have Excellent Communication Skills (English - Spoken and Written Skills).
• Candidate should be able to comprehend various accents (US, UK etc.).
• Candidate will handle 35 to 40 Calls on a normal day and up to 50 + calls on a day with high volumes.
• Candidate should have worked on KPI / KRA driven environment.
• Should be flexible to extend shifts to clear the calls waiting in queue or when there is Business Requirement.
• Should have great problem-solving skills and should be proactive in finding solutions to challenges faced in day-to-day work in both WFH and WFO Environment.
• Should be comfortable to work in rotational shifts.
• Should be open to Change and comfortable to work in Dynamic environment.
• Should be a Quick learner and should be able to work with minimum governance.
• Should be high on integrity and have positive approach.
• Should be comfortable with hybrid work environment (WFH and WFO both)