jamf Customer Success Specialist | German Language in United States

The Customer Success Specialist position is a support role that monitors customer engagement and customer retention. They work closely with Technical Support and Sales to ensure overall customer satisfaction and drive customer retention through periodic check-ins and maintenance tasks. This role requires an understanding of Jamf products, customer environments and common technical workflows.

Responsibilities:

  • Build and development professional relationship with assigned clients

  • Maintain and increase customer satisfaction and ensure retention

  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators

  • Nurture and help customers navigate paths to success with Jamf Pro (formerly Casper Suite)

  • Identify and facilitate opportunities for customer growth and engagement with Jamf

  • Advocate customer needs/issues cross-departmentally

  • Establish a trusted advisor relationship and drive continued value of Jamf products and services

  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization

  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity

  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

  • Other duties and special projects as assigned

Professional Qualifications:

  • Business proficiency in German language required

  • Ability to learn fundamental technical concepts and communicate them to a non technical audience

  • Detail oriented and analytical

  • Ability to multi-task and quickly prioritize duties

  • Exceptional customer service skills along with the ability to interact with prospects and customers

  • Strong interpersonal and organizational skills

  • Excellent written and oral communication skills

  • Ability to work independently and as part of a team

  • Prior experience in Customer Success or history of driving customer satisfaction, adoption, and retention

Location: Amsterdam, NL

Candidates must be authorized to work in the Netherlands without sponsorship.

Travel: 5%

Job Type: Full-Time

Education: Bachelors Degree, or equivalent experience in customer service

Supervisor: Manager, Customer Success