Western Governors University Customer Service, Assessment & Evaluation Support in United States

Customer Service, Assessment & Evaluation Support

Job Description

A New Kind of U. As a competency-based, student-focused, online, nonprofit university, we do things a bit differently at WGU. From the bottom up, we're designed with students in mind—particularly, the busy, working, adult student who wants to earn a bachelor's or master's degree but for whom a traditional university education simply won't do. We have a fantastic work culture, opportunity for growth and development, excellent benefits including a 75% tuition discount, a 403B retirement plan with a generous company match, paid vacation and sick time plus many other great benefits! If you are passionate about helping others and looking to make an impact in people’s lives, this position is for you!

WGU’s Evaluation Support Team

WGU is growing at an immense rate and we are looking to expand our Evaluation Support team with engaging individuals looking to take the next step in their careers. We are looking for leaders who are motivated and believe in our mission to help others achieve their higher education dreams. The key work functions in this position are customer service, respond to student, faculty, and vendor inquiries, handling inbound calls, e-mails and chats, and troubleshooting complex and fun problems.


  • Night Shift - 1:30 PM - 10:00 PM with two days per week off

  • 10% Shift Differential

Required Skills

  • Strong verbal & written communication skills

  • Technical proficiency

  • Customer Service Experience

  • Adaptability

  • Judgement and exercising sound decision making

  • Problem solving

  • Ownership

  • Strong student focused mentality

  • Flexible Schedule (some weekends)

  • Both Day and Night Shifts Available (Night shift incentive available)

  • Possibility of work from home after six months.

Required Experience

  • Customer service experience preferred

  • Minimum earned High School diploma or GED, College Experience preferred

Job Location

Salt Lake City, Utah, United States

Position Type