Job Information
CNC Software Content Developer II in United States
Position Overview:
The Content Developer II develops documentation, learning, and instructional content in a variety of formats that will help users of Mastercam products and Mastercam Resellers use its products effectively.
Essential Duties & Responsibilities:
Research user needs and characteristics to support and recommend documentation and/or training requirements.
Conduct interviews with subject matter experts to obtain the information necessary to develop accurate content, using CNC software and other available resources.
Support the development of additional, focused content to supplement in-class training courses, including exercises and instructor notes to support and assist 3rd-party trainers who utilize the content.
Write, edit, and produce clear, accurate, and appropriate content at a proficient level that may be published in the form of LMS training courses, video scripts, online help systems, multimedia files, Adobe Acrobat (PDF) files, or other formats as appropriate for the audience and content, gaining assistance from more experienced team members when needed.
Create graphics to illustrate concepts and procedures, receiving direction and feedback from more advanced Content Developers.
Assure the quality and accuracy of the content by coordinating technical reviews, incorporating reviewers’ suggestions and corrections, resolving questions, and performing or coordinating testing of programmed media and content, such as online assistance and LMS training courses.
The ability to support and/or deliver world-class Mastercam product training to Resellers, Partners, Customers, and Employees.
Provide peer editing to assist the Creative Services Department in technical editing and copy-editing for other departments.
Ensure that the content delivered is aligned with the Mastercam Certification program and prepares students accordingly in the pursuit of their Certification.
Create technical content that is concise and easily understood by diverse audiences. Learn the skills necessary to become advanced in creating content independently.
Represent the documentation and/or training deliverables on Agile development teams. Copy edits prompts and UI strings. Analyzes development team user stories for documentation opportunities.
Deliver world-class Mastercam product training to Resellers, Partners, Customers, and Employees as needed.
Assist with product planning when deemed appropriate by the Technical Supervisor or management.
Stay current with advances in the technical communications profession, technology, and tools through available training opportunities and self-driven learning (e.g., reading, research, etc.).
Coordinate and support projects within the department or in cross-functional teams.
Minimum Requirements & Qualifications:
Bachelor’s Degree in Technical Communication, Instructional Design, or related field (i.e. English, Journalism, Education, etc.). Manufacturing Technology, Engineering, or related field preferred.
4-5 years of progressively responsible documentation or training content development experience.
Experience with Microsoft Word, Excel, and PowerPoint required.
Working knowledge of HTML, CSS, and/or XML.
Working knowledge of current authoring tools, screen capture software, and Adobe Acrobat preferred.
Familiarity with content authoring software for producing training collateral and eLearning content (Articulate, Captivate, Camtasia).
Previous experience in a software development environment, Agile highly preferred.
CAD/CAM or other manufacturing technology experience highly preferred.
Proven knowledge of Windows operating systems and networking.
Above average ability to work independently, with self-direction, to complete tasks or projects in a pro-active manner.
Above average ability to multi-task while projecting a positive outward demeanor.
Above average time management skills and the ability to work in a team successfully supporting others.
Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
It’s a Plus If You Have:
Passion for manufacturing.
Experience with Agile software tools.
Familiarity with creating task- and solutions-based content.
Familiarity with certification exam item writing.
Taught or lead in-person or virtual training courses.
Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status, use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws.
EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.
ABOUT MASTERCAM
Corporate Vision
To drive innovation through our leading manufacturing ecosystem.
Corporate Mission
To create software and services that solve the world's manufacturing challenges.
In the Beginning
Founded in 1983, Mastercam is one of the oldest companies in the PC-based CAD/CAM industry. The company was built on the concept of providing an inexpensive PC-based CAM system at a time when most other systems were expensive CAD-oriented products. Mastercam was one of the first companies to introduce CAD/CAM software designed for both the machinist and the engineer, providing a practical solution to both markets. While the original version of Mastercam focused on two-dimensional (2D) CAM, it was also one of the first micro-based CAM packages to include CAD capabilities. With Mastercam, the engineer could construct parts quickly and easily as well as machine them at an affordable price.
Mastercam Today
Mastercam is the world leading CAM company with more than 300,000 software seats. Headquartered in Tolland, CT, Mastercam employs more than 270 employees and 450 resellers providing direct representation to our end users located in over 115 countries worldwide. This broad network provides our customers with a focused, worldwide team of consultative professionals and experienced product experts aligned in our mission to create software and services that solve the world’s manufacturing challenges.
Mastercam is part of the business area segment Sandvik Manufacturing Solutions (SMF) within Sandvik Group. We are on an exciting growth journey, building the new digital era of manufacturing with the expertise and innovative mindset to develop today’s ideas into pioneering tech solutions.
Strength and Stability
As an industry leader for more than 40 years, we remain at the forefront of CAD/CAM technology by listening to our customers’ needs, by being accessible, and most of all, by being dedicated to customers worldwide in a variety of manufacturing sectors. We pride ourselves on meeting the demanding needs of our customers by providing excellent products at affordable prices and we adhere to our strategy of combining superior software programming with practical shop floor experience.
Broad Market Reach with an Eye to the Future
Mastercam offers solutions for designers and NC programmers alike across a wide spectrum of industries, including milling, turning, wire EDM, router programming, plasma cutting, lasers, and 3D design and drafting. Our customers range from one-person job shops to Fortune 100 manufacturers. As the company, and its flagship Mastercam software continue to grow and expand into new markets and technology, our focus remains on delivering the software that positively impacts our customer’s productivity and provides them with the ability to manufacture with greater precision in today’s demanding manufacturing industry.
Visit us on the web at www.mastercam.com
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