Campus Pride Jobs

Summary This position is located in General Services Administration (GSA), Federal Acquisition Service (FAS), Customer and Stakeholder Engagement (CASE), Office of Analytics and Business Systems, Business System Management Division. Location of Position: This is a virtual position and duty location of this position will be determined upon selection. We are currently filling few vacancies, but additional vacancies may be filled as needed. Responsibilities As a Business Systems Specialist, you will perform the following duties: Provides expert technical analysis, input, and guidance for the expansion of marketing automation systems and business intelligence (BI) capabilities within the FAS and introduces emerging marketing automation and BI principle, which impact the FAS Enterprise. Serves as a primary agency contact for key programmatic decisions in the area related to Change Relationship Management (CRM) data, CRM objects, inventory control and web publication site; marketing automation; project tracking and data management as it impacts FAS. Serves as the operations manager and provides business development leadership for the Centralized Mailing List Service (CMLS) system including CRM objects and marketing automation platform or business development initiatives requiring system interface. Serves as central liaison between management, staff, and the Office of GSA IT representatives on all business system requirements, issues/problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and timeframes for completion. Prepares and conducts briefings for higher level management to explain process flow and data integrity and provides recommendations or action plans, and proposes guidance and direction for implementation of recommendations. Provides technical expertise and interaction/response to internal and external customers for front-end business interface and back-end technical support at varying levels within the organization. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Register with the Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-13 salary range starts at $88,520 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is defined as experience as a product owner guiding the development of business requirements to ensure efficient and effective use of marketing automation platforms and customer relationship management systems (CRM) and processes. Experience must include: Leading the strategic development and continuous enhancement of marketing automation and CRM capabilities, ensuring alignment with organizational goals. Identifying, analyzing, and resolving intricate business systems issues to maintain operational efficiency and minimize disruptions. Utilizing comprehensive evaluation methodologies to assess the effectiveness of existing systems and business processes, identifying areas for improvement, and providing actionable recommendations to optimize performance. Collaborating closely with cross-functional teams to translate complex business requirements into detailed technical development tasks, ensuring alignment with project objectives and timelines. Serving as an intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions. Education Additional Information Bargaining Unit Status: This position is eligible for the bargaining unit. Relocation-related expenses are not approved and will be your responsibility. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency at FairChanceActComplaint@gsa.gov or visit GSA's webpage. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and Fostering a work environment where all employees, customers and stakeholders feel respected and valued. Our commitment is: Reflected in our policies, procedures and work environment; Recognized by our employees, customers and stakeholders; and Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.