Job Information
Kelsey-Seybold Clinic Audio Visual (AV) Support Engineer – Distributed Client Services in United States
Responsibilities
As an AV Support Engineer, you will be required to provide E2E support of various MS and AV solutions used for team collaboration and site communication. Working with clinic leadership to scale solutions, assisting the integration solution providers while onsite, and providing end-user support with their hardware, software, and solution issues will be in scope. Additional requirements will be to assist in maintaining MS Teams, digital signage, and other AV solutions current and within compliant operating specifications.
Job Title: Audio Visual (AV) Support Engineer – Distributed Client Services
Location: Pearland Administrative Office
Department: IT Services
Job Type: Full Time
Salary Range: $ 70,204 - $86,731 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: Bachelor’s degree or equivalent experience.
Preferred: Technical certificate (i.e. Microsoft MCSA, MCSE, MCDST, MCP, or equivalent
Experience
Required: 4 years of IT systems engineering experience in the UC/AV space (voice and video) for a med-large,
global enterprise company deploying solutions and remediations at scale, including 3 years managing and
configuring the following applications: Microsoft Teams/Rooms, Skype Rooms, Zoom Room platform(s)
including hardware provisioning (Windows OS)
Previous MSFT work experience
Preferred: Providing remote support using remote access tools like SCCM, GoToResolve or apps.
Knowledge of asset management, and remote management systems.
Knowledge of TCP\IP in LAN\WAN environments.
Strong experience in troubleshooting, issue diagnosis, mitigation planning, and remediation along with good
analytical, interpersonal, and effective oral/written communication skills
License(s)
Required: Either Microsoft Certified MCP or demonstrated progress towards certification.
Valid Texas Driver’s License
Preferred: Microsoft 365 Certified: Teams Administrator Associate
Or
Microsoft Certified Systems Administrator (MCSA)
Special Skills
Required: Experience supporting Microsoft Teams specifically and troubleshooting Teams specific call quality
issues using the Teams Call Quality Dashboard and Teams admin center
Preferred: Experience with Hybrid Teams configurations and knowledge of Microsoft 365 technologies –
particularly, Skype for Business and Microsoft Teams.
Knowledge of the Teams voice calling plans and subscription offerings.
Other
Required: Excellent verbal and written skills
Preferred: Ability to develop and train users in use of UC systems and applications
Working Environment: Office/Medical Clinic
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
Medical, Vision, and Dental
Tuition Reimbursement
Company Matching 401K
Employee Reward and Recognition Program
Paid time off for vacation, sick, and holidays
Employee Assistance Program
Continuing Medical Education allowance
Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.