Job Information
Theodore Roosevelt Medora Foundation Amphitheater Assistant Front of House Manager in United States
Amphitheater Assistant Front of House Manager
2025 Theater Department Summer Seasonal
Description
Our Company:
There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.
TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.
It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.
In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.
We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.
We are the Theodore Roosevelt Medora Foundation.
Summary/Objective
The Amphitheater Assistant Front of House Manager is responsible for assisting the Front of House Manager in all aspects of the operation. This includes training, scheduling, and supervising all Medora Musical Front of House Staff as well as other staff working in the Amphitheater as needed. This Manager should prioritize excellent guest service, and safety while resolving any issues which arise at the Burning Hills Amphitheater.
Duties/Responsibilities
Promote sales of TRMF events and services by providing all customers with complete information and showing enthusiasm for these offerings.
Stay informed about Medora events and activities to deliver accurate information to guests.
Schedule staff for all front of house positions at Burning Hills Amphitheater.
Account for all hours reported on time sheets for front of house employees and verify the accuracy of the information reported on weekly timesheets; ensure that timesheets are delivered to the accounting staff in accordance with TRMF policy.
Help to maintain a safe, productive, and comfortable work environment for permanent and seasonal staff.
Collaborate with the Volunteer Coordinator to assign the volunteers to their nightly duties.
Train and supervise head usher to work pleasantly and effectively with the volunteer ushers to resolve seating and access issues.
Coordinate schedules for the amphitheater with the Front of House Manager and maintain time keeping records.
Increase concession and gift shop sales by leveraging effective personnel.
Maintain necessary inventory on equipment and supplies.
Attend all meeting pertaining to front of house responsibilities.
Ensure guest safety during times of ingress and egress.
Know the placement of emergency equipment and location of emergency personnel prior to the show.
Must have a driver’s license and be over the age of 18.
Participates in workplace safety training sessions.
Be available to work shifts at the Medora Musical and other positions as needed.
Performs other related duties as assigned.
Supervisory Requirements
- Supervise theater operations staff, as well as nightly helpers in front of house theater areas.
Requirements
Required Skills/Abilities
Excellent verbal communication skills
Provide consistent, excellent customer service
Reliable, on time, and ready for every shift
Ability to stand and move for extended periods of time.
Required Education and Experience
Must be willing to wear a headset, and respond quickly if needed.
Previous theater front of house experience required.
Previous Guest Service Experience preferred
Must be able to operate POS system, or willing to learn
Must possess math skills sufficient to make changes for customers quickly and accurately
Must be fluent in English, bilingual a plus.
Work Environment
This position is generally working outside in hot conditions when working the Medora Musical but may be inside buildings when needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.
AAP/EEO Statement
It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Our Location:
TRMF is located in the heart of the Badlands: Medora, North Dakota.
It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.
Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.
Why Apply?
You have a passion for exploring beautiful places and meeting people from around the world.
Competitive wages with great opportunities for overtime work
Affordable company provided housing on-site
Employee meals provided at low cost in employee dining room
Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!
Contact Us:
Learn more at www.medora.com/employment
Salary Description
$17.00 per hour