Job Information
IHG Assistant Chinese Restaurant Manager (Thai) at InterContinental Chiang Mai The Mae Ping in Thailand
Key Responsibilities:
Guest Satisfaction:
Deliver exceptional guest experiences by ensuring that all guests receive outstanding service, personalized attention, and a warm welcome.
Act as a point of contact for Chinese-speaking guests, ensuring their needs and preferences are understood and met.
Team Leadership:
Supervise, motivate, and train restaurant staff, setting performance expectations and maintaining a positive work environment.
Collaborate with the Restaurant Manager to manage staff schedules and ensure appropriate staffing levels.
Operations Management:
Oversee day-to-day restaurant operations, including opening and closing procedures, table assignments, and reservation management.
Monitor and manage inventory, ordering, and the quality of food and beverage offerings.
Quality Assurance:
Enforce the highest standards of food and service quality to consistently exceed guest expectations.
Conduct regular inspections to ensure cleanliness, hygiene, and adherence to safety and sanitation standards.
Guest Engagement:
Foster relationships with guests, taking the initiative to address concerns and ensure their needs are met promptly.
Encourage upselling and suggestive selling techniques among the staff to enhance the guest experience and revenue.
Financial Management:
Assist in budget preparation and control expenses while maximizing restaurant revenue.
Monitor and analyze financial reports to identify opportunities for cost reduction and revenue growth.
Communication and Reporting:
Maintain open and effective communication with the Restaurant Manager, other department heads, and team members.
Prepare and submit reports related to restaurant performance and guest feedback.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.