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Sr Customer Ops Specialist with French language - Maternity backfill General Information Req # WD00069123 Career area: Supply Chain Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, July 24, 2024 Working time: Full-time Additional Locations :  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit  www.lenovo.com , and read about the latest news via our  StoryHub . Description and Requirements Sr. Customer Ops Specialist owns the communication with Commercial accounts and is responsible for all Order management aspects. This person will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business. Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.    Responsibilities: Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations) Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times Respond to all requests in a professional and timely manner  You'll bring: English - Fluent oral and written French- at least A2/B1 level 3- 5 years experience in similar field/environment Proactive, independent and responsible approach Good communication, problem-solving, and organizational skills What Lenovo can offer you:  Opportunities for career development & growth Performance-based rewards Flexible working environment (combination of working from home/office) 3 sick days per year Additional vacation days A broad selection of soft / hard skills trainings and individual mentoring Base gross monthly salary from minimum 1850 EUR and above, depending on experience + variable part 12% of your annual earnings We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Slovakia * Slovakia