Job Information
IHG Housekeeping Coordinator - Holiday Inn Singapore Little India in Singapore
JOB OVERVIEW
To providing exceptional quality and service to our guests. The Housekeeping Coordinator is to assign rooms requests to room attendants and supports the overall day-to-day efficiency of the housekeeping operation. As a point of contact with the guest, the desk attendant plays a vital role in terms of guest perception.
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
- Works with Executive Housekeeper in the preparation and management of the Department’s inventory controlling.
PEOPLE:
The housekeeping coordinator acts as the main point of contact in the housekeeping operation.
This position assigns rooms to room attendants, dispatches houseman and runners on the requests and supports the overall day-to-day efficiency of the housekeeping operation.
Record every telephone call in a log book noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the laundry department.
Transfer calls to various departments.
Organize the housekeeping office, ensure files are updated, make photocopies, work processing and other administrative tasks.
Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most housekeeping manager on duty and the security department immediately.
Assign sections to house attendants ad supervisors
Assign papers and keys
Monitor number of rooms being released
Track all guest requested items
Maintain lost and found log book/database
Record all engineering deficiencies in a log book/database
Record all room defect in the proper tracking sheet
Strong Communication skills are required
Strong Computer skills are required
Be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some weekends and holidays.
GUEST EXPERIENCE:
Maintain a current and thorough knowledge of all housekeeping systems
Liaise with Front Office for guest and hotel requirements as well as group arrivals requirements
RESPONSIBLE BUSINESS:
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Close liason with Engineering department on Perpetual Preventive Management (PPM) program daily.
To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
ACCOUNTABILITY
Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment. To supervises Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant.
QUALIFICATIONS AND REQUIREMENTS
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.