Job Information
IHG Club InterContinental Host (F&B) - InterContinental Singapore Robertson Quay in Singapore
About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
Welcomes and assist all Club InterContinental Guest by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by Intercontinental Hotels Group.
Financial Returns
Assisting with cashiering duties, such as foreign currency exchange
Promotion of hotel outlets and available services
People
Encouraging guests to enroll as IHG One Rewards members or InterContinental Ambassadors
Handling assignment of rooms for Club InterContinental guests and ensuring rooms are ready for arrival
Assisting with the F&B operations of the Club InterContinental Lounge including the preparation of specialty coffees and teas
Familiar with cocktail preparation and service of alcoholic beverages such as wines, beers, spirits, etc.
Plan for, prepare and execute conference services, exclusive business meetings, or private dining when required
Working cohesively as a team to create memorable guest experiences
Perform other duties as may be assigned by Director of Club InterContinental
Maintaining the highest standards of personal hygiene, grooming and appearance
Guest Experience
Welcome Club InterContinental guests, processing registration accurately in adherence to brand standards
Build and maintain positive relationships with all guests and anticipating their needs
Act to address these needs to exceed their expectations
Recognize opportunities for guest interaction
Create a positive hotel image in every interaction with internal and external guests
Champion hotel brand standards
Delivering prompt service, professional attention and personal recognition
Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
Creating a memorable farewell for Club InterContinental guests
Maintaining the lounge to ensure it’s clean and properly maintained
Responsible Business
Adherence to all hotel policies relating to Health, Food Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
Timely reporting of hazards, near misses, or non-compliance through appropriate channels
Active contribution towards hotel efforts on conservation and waste reduction
Compliance with governmental regulations and data privacy requirements
What we need from you
Vocational studies in Hotel Administration, Hotel Management or equivalent, or experience in front office / club lounge operations. Proficient in the use of Microsoft Office and Front Office Systems. Possesses problem solving and organizational abilities.
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
5-days work week
Duty Meal
Uniforms/ Laundry Services
Midnight Transportation
Birthday Off
Learning and Development Opportunities
Flexi Benefit
Insurance Coverage
50% F&B discount at Hotel’s selected Restaurant
Special Employee rate at all IHG Hotels worldwide
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.