Job Information
IHG Catering Sales Manager (Corporate) - voco Orchard Singapore in Singapore
FINANCIAL RETURNS
Manage banquets / events functions to achieve the optimum departmental revenue targets
Follow up on potential sales leads
Design and plan meeting and function packages to maxamise the conversions and profitability for the hotel.
Negotiate and review events packages offered to clients
Represent the hotel in sales blitz, roadshows and events as required
Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
Prepare contracts for confirmed events
Be updated current meeting and function trends and competitive packages in the market
PEOPLE
Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
Promote teamwork and quality service through daily communication and coordination with other departments.
Establish strong working relationship with the events organiser and planner and maintain accurate and updated information about their needs for their function
Maintain a confident and professional approach when interacting with clients and suppliers
GUEST EXPERIENCE
Promote guest satisfaction and encourage referrals
Handle feedback and resolve complaints from guests
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Follow up with clients regularly during and after departure to ensure satisfaction
Be a “Trusted Advisor” for the meeting or event organiser
RESPONSIBLE BUSINESS
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Prepare event orders, proposals, confirmation and other agreements
Perform other duties as assigned
What we need from you
Possess at least a Diploma in Marketing/Tourism/Hospitality Management/Travel or equivalent
Minimum of 2 years catering sales experience required, preferably in a hotel.
Suitable candidates with lesser experience will be considered for the Assistant Manager position.
May be required to work nights, weekends, and/or holidays.
Good working knowledge of MS Office
Must be able to work independently and simultaneously manage multiple tasks
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.