IHG Assistant Housekeeping Manager in Singapore
About us At Holiday Inn Express Singapore Katong our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Holiday Inn Express way. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.
At Holiday Inn Express we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
Day to day Join us as a Assistant Housekeeping Manager in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Financial returns: • Monitor budget and control expenses with a focus on increasing productivity. • Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).
People: • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. • Promote teamwork and quality service through daily communication and coordination with other department heads. • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. • To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule. • Conducts training regarding safety, security, department procedures and service guidelines.
Guest experience: • Inspect all assigned rooms and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise team of deficiencies and instruct on corrective action. Provide adequate retraining as needed. • Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest rooms to ensure guest satisfaction. • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. • Carry out special needs and requests of all guests. • Manages the guest Lost & Found Logs.
Responsible business: • Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents). • May maintain procedures for security of lost and found items. • Close liaison with Engineering department on Perpetual Preventive Management (PPM program) daily. • To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings. • To ensure the periodical cleaning schedule for both guest rooms and public area are duly carried out. • Perform other duties as assigned and may also serve as manager on duty. • Compiles and reports information on housekeeping activities and expenses. • Ensure hotel is in compliance with all government laws.
Reporting to the Executive Housekeeper, you will be the number 2 of the housekeeping department supervising a team.
Requirements Preferably Diploma / secondary education / equivalent with minimum one year of experience in similar capacity in the hospitality industry. Must be able to speak local language(s)
Benefits In return for your hard work, you can look forward to a highly competitive salary and benefits package, including: Duty Meals Birthday Off Medical Benefits Dental Benefits Insurance Coverage 25-50% F&B Discount at restaurants within IHG Singapore Hotels Special Employee Rate at all IHG Hotels worldwide Room to Grow Opportunities