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Job Description

OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices, and ability to develop tools to automate incident management.

We are looking for a Principal Technical Program Manager to join our OCI teamThis role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be a part of one of these regional teams and be responsible for minimizing the downtime of OCI services. You will achieve this through delivering excellent major incident management and by operating systems with high scalability, performance, and security that prevent incidents from occurring.

Oracle’s Cloud is state-of-the-art and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle business and will drive broad cross-organization programs meant to iteratively improve OCI-wide service availability. We are an agile team with significant impact. If you want to be a part of a fast-moving team breaking new ground, we would like to speak with you!

Career Level - IC4

Responsibilities

Oracle’s Cloud is innovative and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle business and will drive broad cross-organization programs meant to iteratively improve OCI-wide service availability. We are an agile team with significant impact. If you want to be a part of a fast-moving team breaking new ground, we would like to speak with you!

Responsibilities

• Solve complex problems related to infrastructure cloud services and automate common tasks to enable continuous availability with minimal human overhead

• Command and coordinate SMEs and Service leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents

• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex Major Incidents.

• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in Incident Detection & Orchestration

• Documents pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base

• Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies

• Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices

• Can define and document technical architecture of large-scale distributed systems.

• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

• Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance.

• Partner with development teams in defining operational requirements for product roadmaps.

• Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.

• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

Minimum Qualifications

• Bachelor’s degree or higher in Computer Science or relevant work experience..

• 5+ years experience in Site Reliability Engineering, DevOps or System Engineering.

• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).

• Extensive experience with Major Incident Management in a cloud-based environment.

• Demonstrate clear understanding of automation and orchestration principles.

• Experience having worked in at least one modern object-oriented programming language.

• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.

• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform

• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools

Preferred Qualifications

• Strong leadership, project planning, communication, and execution skills

• Strong analytic and problem-solving skills.

• Proven track record of leading high blast-radius Major Incidents in cloud-based platforms.

• Strong leadership, project planning, communication, and execution skills

• Ability to handle multiple competing priorities in a fast-paced environment.

• Ability to communicate clearly with technical and non-technical stakeholders at all levels.

• Confidence to drive and manage large conference calls.

• Experience with distributed service-oriented architectures

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer