Job Information
Verint Systems, Inc. Conversational Designer in Macedonia
As a Conversational Designer, you will be focused on developing and providing in-depth
services to help our clients get the most out of the Verint solution, primarily
designing, creating and improving conversational AI experiences to deliver transformative
customer experience through messaging channels. We want all of our clients to be at the
forefront of innovation in the messaging space while streamlining their operations; your job
is to get them there by understanding their business needs, guiding and designing their
automation, configuration, and success reporting.
As the client-facing specialist in implementation projects, you will be an expert in
designing effective, innovative, and delightful conversational AI experiences between
consumers and our clients across all messaging channels that Verint supports. You
will orchestrate complex bot flows with advanced NLP and RAN, building experiences that
leverage customer APIs as needed. You will develop intelligent, context-rich customer
experiences focused on customer service, customer engagement, and customer acquisition
use cases, freeing Agents up to handle more sensitive and complex service issues.
Remaining focused on delivering business results while delighting consumers.