Citi Head of Self Service in Mexico
Primary Location: Mexico
Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada
Education: Bachelor's Degree
Job Function: Product Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18037827
Degree/area of emphasis
Related experience required for job
If related experience is selected, additional information (i.e., type of experience, etc.) required
Strategic professional (10+ years experience)
Product or Channel Manager, Project Manager, Experience in strategy definition and implementation of products and services, Proven results in terms of increase of customers, revenues, efficiencies, transactions. Technology savvy, Business acumen
Managerial experience (if applicable)
Full management experience (10+ years)
Manageteams of more than 10 persons;Manageinterdisciplinary groups; Exposure with Senior Management
Other experience (Technical, etc.)
Seasoned professional (6-10 years experience)
Reengineering,Systems and Technology
Skills: Planning and organizing, Creativity and innovation, Leadership skills, Quality orientation, Cross functional awareness, Problem solving and analysis, Strategic and analytical abilities, Negotiation and Communication skills
1. 1. Work closely with Global teams and country key business areas/stakeholders to understand their goals, identify key business needs, identify and implement ATMs and self-services solutions that support business objectives and add value to the customer.
2. 2. Design strategy and implementation of new capabilities including sales, services and cross sales strategies to leverage the Self Service and Messaging channels as valuable sales channels to drive business. Also, design strategy to increase usage of Self Service and Messaging channels to ensure integrated experiences to customers.
3.Design strategy to increase usage of Self Service and Messaging channels to ensure integrated experiences to customers.
4. 4. Serve as the Self Service Devices and Messaging Channel global subject matter expert in councils and forums, and also participating in the requirements and design of global strategies and solutions. Studying international Self Service Devices and Messaging trends and analysis to incorporate best practices
5.Collaborate with other Product and Marketing Managers to coordinate the promotion of financial products and services through the Self Service network and Messaging channel, communicate Self-Service Devices and Messaging channel strategy to stakeholders, liaising with other departments to establish and maintain effective channels interaction with Self-Service Devices and Messaging channels.
6.Monitor the performance and efficiency of Self-Service and Messaging channels considering the market environment and market requirements through the analysis of MIS, KPIs and P&L
7.Responsible of testing process for new capabilities or any development or change that have a relation with Self Service channel, in order to guarantee the channel integrity and functionality.
8.Evaluate and implement strategic programs to locate and negotiate the use of floor to install self-service devices at points suitable market to increase its usability and billing in these channels
9.Ensure that product offerings and processes comply with Self-Service Devices and ATM laws and regulation as well as internal policy